Door Dash Drive vs. Uber Direct- What are your thoughts?

[Penguin_Meg1]

Toast Community- I'm interested in knowing your opinions on Door Dash Drive vs. UberDirect regarding Toast Delivery Services. Sounds like there has been quite a lot of people wanting to stay with DoorDash and I'd love to know why? What have your experiences with DoorDash vs. UberDirect?

Thanks for your opinion!

Info from Community Ambassador below:

Hi! We received word that due to many merchants wanting to continue to use Door Dash Drive you'll have the option to continue with Door Dash Drive or be switch over to Uber Direct. Have you seen a notification on your Toast Merchant Portal?

Between today and mid-December:

• You will receive a notification in your Toast merchant portal asking if you want to be transitioned to Uber or would like to continue working with DoorDash. 
• You will need to click the opt-out link in the notification in order to continue working with DoorDash. 
  • If you do not, you will automatically be switched to Uber Direct. 

Sayra Daniel, Community Ambassador
Egg Harbor Cafe

[JimmyD99]

I just got swictched to UBER with zero notice and I can't access any of the orders within UBER.  Been on with Toast and Uber support for 3 hours. Call just got dropped with Toast after talking with escalated support and them telling me it shouldn't have happened and they can fix it. Back to square 1 and couldn't be more pissed off. 

[Rob]

We sent out emails regarding the switch, and I apologize if this change caught you off guard. In the coming weeks, we will provide more communication about staying on DD. When we launch the FAQ on this topic, I will also make sure to inform you.

[JimmyD99]

I was able to have it switched back. 3 ppl at Toast told me I couldn't. Another said no problem and it was switched in minutes. As usual you guys are not on the same page. 

[Sdaniel]

Personally, we have an exclusivity contract with DoorDash, and the communication I shared came directly from them, not from Toast. We were initially caught off guard by the news that we would automatically be switched over to Uber Eats Drive. Since our exclusive agreement with DoorDash prevents us from having an Uber Eats contract/account, even a minor change, like switching to Uber Direct for Toast Delivery, would violate our contract. From what I can see, we were never actually switched to Uber Eats; all orders still appear under Door Dash Drive in our Toast reporting  and Door Dash merchant portal.

We did offer Uber Eats a couple of years ago, but we noticed a delay in orders being picked up by Uber drivers compared to DoorDash drivers. I'm not sure if this issue was unique to us or if it was more widespread.

As for communication from Toast regarding whether we can retain DoorDash Drive and avoid switching to Uber Direct, we haven't received any updates. However, I have a call with our rep today and hope to gain more clarity on whether we’ll still have the option to keep DoorDash Drive.