Has anyone else been experiencing this issue lately?We’ve had multiple cases where a customer orders through Toast Online Ordering with Uber Direct delivery, pays in full (including the delivery fee and tip), and the Uber driver picks up the food — o...
Toast Community- I'm interested in knowing your opinions on Door Dash Drive vs. UberDirect regarding Toast Delivery Services. Sounds like there has been quite a lot of people wanting to stay with DoorDash and I'd love to know why? What have your expe...
I’m not really sure where to leave feature requests or if the right person will see this, but I have two requests for features that I would love to see happen, that I’ve had on previous POS that worked great for me! (I also don’t know if these are al...
Hi everyone!About a week ago, a guest called one of our locations and mentioned they were getting an error message when placing a Toast Delivery service order. We were able to fix it by simply turning on/off online ordering and delivery. Today the sa...
Hi I use Toast delivery and have been pushing my customers to use it instead of third parties. However, it has been taking one hour for food to be picked up. Customers are calling and complaining, and this has also compromised food quality. Has anyon...
Hi We are trying to drive more loyalty sign-ups.is there a way or a report I can generate that shows Who signed the customer for the loyalty account, online, kiosk, cashier name, etc Where was the sign-up done, POS, online link, kiosk, online orderi...
Hello,We are looking for help - It looks like Toast recently made the selection for "Pickup" and "Delivery" quite small and we are getting a TON of people that placed their order, calling and asking where it is, and they never chose "Delivery" upon c...
Hey all! I missed the specific info about Toast Delivery Services. What date is it changing to Uber Eats & what is the delivery radius going to be, and what is the new cost of delivery services?
On a phone order, I used to ask customers to tip out our own driver before we used TDS and after I switched to TDS, I don't know do I need to do that anymore because I know Doordash will pay for the dasher even the orders with no tips. What do you g...
We would like to have different Suggested Tip Percentages for Take Out/Online Orders than Dine In Orders. We have the suggested tip percentages of 20%, 22%, and 25% and these amounts are great for dining in, but are a bit high for Take Out orders. ...
We are a private RV and Park Model resort which offers delivery from our on property restaurant to guest sites. We use our own delivery drivers and do not deliver outside of the resort. I have turned off tipping, auto tip and even set the tip to 0%. ...
With Toast’s Orders Hub, managing off-premise orders has never been easier! Now you can handle takeout, delivery, and curbside orders all in one place — it's like a toast to your operational efficiency! In this post, we will explore the key features ...
Hi Toast Community,We've been testing out the new Order Ready Display that was recently launched and wanted to learn more about displaying the names, specifically for 3rd party (Uber, DoorDash, etc.) in a better way. It appears that Toast pulls order...
I am at my absolute wits end with TOAST. I received ZERO communication from TOAST regarding this update and only discovered it today upon reviewing my online orders. I just invested in a huge menu overhaul and am going into our busiest week of the ye...
I am going to use the messaging areas of the online ordering pages (which I now use for messages like "busy times may equal longer prep time" etc.) to protest the new mandatory online fee. Something like 'Toast has gone FULL EVIL EMPIRE - Please ema...
