Former POS Gift Cards

[amberhill]

We had our old/former gift cards from our Square POS system uploaded to be able to redeem/sell in Toast. At first, they were working. Now, we are no longer able to redeem or sell those cards. Please help. 

[au79teahouse]

Are  you still able to look up those cards from Square on Toast Web?

[Rob]

Did we import the gift cards for you, or did you import them yourself from the previous location?

Import Gift Cards

[amberhill]

Toast imported them for us.

[Rob]

 Since Toast imported them, you'll want to contact Toast Support to have them review the Gift Cards; you'll want to have a couple of gift card numbers ready for them to investigate. 
You could import them all yourself, but I think you would still need to contact support to make sure all the old card numbers are removed before you can import them.