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Guest Feedback

Penguin_Meg1
Community Ambassador

‎09-18-2025 09:58 AM

Regarding Guest Feedback inbox:

There is an AI "do not respond" email that pops up but I want to use an email they CAN respond to. If a customer leaves a negative review I want  to be able to respond by giving them a gift card and typically asking more questions regarding their experience. Can I control which email the feedback comes from within the guest feedback section? I currently just copy their comment and use my own email. 

I'd also like to make notes on how I resolved it but I don't see a section for that, only a way to "mark as resolved". Is there somewhere to make notes that you know of?

THANKS!

 

Megan Tyree, Community Ambassador
Penguin Ed's BBQ
Fayetteville, Arkansas
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1 REPLY 1

Rob
Community Manager
Community Manager

‎09-18-2025 03:57 PM

Thanks for reaching out with these great questions! I don't think you can change the automated email, you can control which email this feedback is sent to via the Users to be Notified section. It seems you can leave notes, there seems to be a box area to add text to, an image attached, and a link attached to the article!

Enable and Manage Guest Feedback



Robert Anderson, Community Manager
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