Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

Seat Numbers

Is there a way to override Seat Numbers and manually adjust? We had a Hockey Team/Parents (60 people) come in and wanted to use the players jersey number to distinguish between family checks as parents were sitting at a different table then the kids....

Toast delivery taking 1hr to pick up food

Hi I use Toast delivery and have been pushing my customers to use it instead of third parties. However, it has been taking one hour for food to be picked up. Customers are calling and complaining, and this has also compromised food quality. Has anyon...

Loyalty UK

Hey,just wondering what people in the UK are using for loyalty as we don’t have access to the US loyalty add on. Any ideas would be appreciated. thanks 

Resolved! receipt/ apple pay- removal

Hi All, Our receipts started printing with an apple pay advertisement at the bottom of the receipt. It just started today. I looked in receipt setup but I can't figure out how to remove it. Does anyone know how to get rid of this?Ideally, I don't wan...

Resolved! Loyalty Bonus Program Link Not Working

Good afternoon, friends! I'm part of a hotel that's opening a new restaurant and using Toast for the first time. We would like to snag loyalty members from our current F&B loyalists with a bonus program offer. We're using a non-Toast platform to get ...

Loyalty

Is anyone using any of the integration partners for loyalty? Any feedback would be great. Just looking for something more than what Toast offers. 

Resolved! Customizing Guest Receipt

Hello,I help run a small retail shop, and we are just starting to use Toast. We would like to change the word 'Server' on the guest receipt to say 'Cashier' and change the word 'Rrdered' to say 'purchased'. Is this possible? I looked through all the ...

Restaurant Branded APP

We are wanting to get a Restaurant Branded App that integrates with Toast.  It looks like there are several options.  Has anyone used any of these?  And, if so, are there any recommendations?

"Duplicate" Rewards Accounts because of Gift Cards

An issue that causes so much confusion for our staff is duplicate rewards accounts that are created when a guest with an existing rewards account uses a gift card.The next time they try to manually add rewards, the staff will see the guest listed twi...