I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
Is anyone using any of the integration partners for loyalty? Any feedback would be great. Just looking for something more than what Toast offers.
We are having an issue with preauths. We have it set to $10 preauth. The servers have been told to take the customers card prior to adding items to a check.Despite ensuring that the server is following that order, we are still getting calls from cust...
Hello! I am wondering why my website feature will not load. I am attempting to create a website through Toast. It worked at first and now it will not load and the page reads, "Cooking up your customizable website..Stirring together your brand elemen...
Regarding Guest Feedback inbox:There is an AI "do not respond" email that pops up but I want to use an email they CAN respond to. If a customer leaves a negative review I want to be able to respond by giving them a gift card and typically asking mor...
Is there away to post in the restaurant a QR code that will lead to the Toast Guest Feedback form?
I would like to see more email marketing automations available than the 8 that toast has pre-made for you to choose. There is no option to create your own automations. I think the "We miss you" automation should be extended - if you want to send cust...
I have been trying for months to get very simple responses to questions, I need professional services to reach out to me and I need our database name changed. I talk to my customer growth person via email, who says a ticket is submitted and escalated...
Hi EveryoneI have a Liquor Store and want to integrate GrubHub, Doordash and UberEats into my toast system. Is there anyone who has done it. I have almost 6000 SK
Hello Toast Team,We’ve identified a significant gap in the Order & Pay system. At this time, Happy Hour discounts do not automatically apply when guests order through Order & Pay. Instead, they must be added manually, which creates friction for guest...
Servers are looking up loyalty members on the handhelds and are able to find them most of the time. However, there are times they cannot be located. I go to the backend and do a search. The search never works for me! I even change the date range....
We are a newer client to toast and at first we were basically promised the world and now we have come to find out that customer service is basically zero. We are currently having MAJOR issues with our loyalty program and not being able to access our ...
I turned on a setting to show QR code for feedback on printed receipts, but they are not printing on the receipts. anyone have this QR code printing on receipts? I also noticed when a guest scans a QR code to leave feedback I don't get a notification...
Some guests have paid and activated the reward program, matching our redemption process, and have received the redeem SMS. They are now requesting to use the points immediately. Is it possible to make the points available for redemption 24 hours afte...
HI, has anyone noticed this change in behavior? We are a coffee shop so we use Quick Service. At the end of every transaction, the customer is prompted to sign up for rewards (unless they're using a credit card linked to their rewards account). This ...
We have recently signed up with Toast and had been liking things to this point, BUT we are having a lot of issues with people redeeming multiple promotions on online orders - like rewards dollars and a promotion discount we had been running this week...
