gift card purchase error
testing the e gift card online purchase and an error message states - card not authorized-card is valid -i have the digital payments set up and e cards activated.am i missing a step ?
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Resolved! Toast POS become slow after automatic update to android 12
Hi, we have 4 station, 3 station been automatically update to android 12 and 1 station still with android 9. we have an issue after update to android 12 the pos become so lagg or slow compare with android 9. is there anyway i can downgrade android 12...
Loyalty Server sign up
I have asked about loyalty before in this forum but am finally trying to implement it! It seems very simple to use for our counter service restaurant, guest facing terminals. However, for our full service it doesn't seem quite so cut & dry.I have add...
How to add "Dine in" as an order option for online orders?
Hi! I'd like customers to be able to place their orders online, but select "Dine In" as a dining option. I've seen the options for takeout, delivery, or curbside, but is it not possible for a customer to order online for a dine in order? Pleas help m...
Single Group QR Code with Table Dropdown?
Hi there, Trying to rack my brains around something. A client I've just signed utilises individual QR codes for each table to direct to guest Ordering & Payment. This of course creates a cost issue when printing any table assets, as each QR code is d...
Will you ask customers tips the driver on Toast Delivery Service on phone order?
On a phone order, I used to ask customers to tip out our own driver before we used TDS and after I switched to TDS, I don't know do I need to do that anymore because I know Doordash will pay for the dasher even the orders with no tips. What do you g...
Resolved! TOAST SMS Beta - Existing customers
Why are we not able to use the exisiting customers cell numbers, within our database, used for the rewards program to send SMS messages? If its a consent issue, why not allow us to send them an initial SMS message and they can decide to opt out if th...
Credit Card Fees
What has been customers reactions to passing along CC fees
Printed Menus
Recently we brought back breakfast for one day a week to our BBQ concept in San Diego. We have not used printed menus (outside of total emergency cases) since switching over to Toast. We use Order & Pay and love it. However, because our breakfast men...
Rewards loyalty redeeming issue
I am noticing that guests with partial rewards are unable to redeem them. for example - they have earned a $50 reward and used only $5 of it last time. They go to use the $45 today and you can see it on their account but you cannot redeem it. The red...
Loyalty points
Hi, it looks like my taproom's loyalty points were entered incorrectly and I'm wondering if there might be an easier way to fix all of them rather than going through them individually (there are over 500). Any help or tips are greatly appreciated!
Paying through phone
If someone calls on the phone and wants to buy someone a round of drinks or maybe they order takeout and want to pay through the phone: is there a way to send that person a text to enter their card info and pay? Rather than have an employee manual ke...
Handheld software pricing
Curious what the software monthly pricing is for toast handhelds? Originally I was told $25 per month per handheld, but now I’m being told $50 per month? That’s the same price as a terminal.anyone have any ideas what it’s suppose to be?
Send Toast cash to one customer
I am writing to inquire about the possibility of issuing Toast cash or a specific discount code to an individual customer. For instance, if there was an error with a customer's order, we would like to send them a personalized email with a code or som...
Set a limit to amount that can be ordered for specials?
Hello,We run a special on meatballs every Monday (half off). Is there a way to set our menu to a limit of how many meatballs can be ordered on a special? As in 8? That way someone doesn't order 300 (as someone is trying to do).
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