Hand Held Suggested Tipping gone haywire, suggesting low %

[MorleysBY]

Looking for help.

Our restaurant has set up suggested tipping with percentages at 20%, 25%, 30%.  When we print a receipt from the terminal, the receipt mirrors what we have set up.  Unfortunately, both our handhelds reflect much lower percentages (3%, 7%, an 3%).

We have tried turning off and restarting handhelds.  We have tried disabling suggested tipping, we have tried reentering desired amounts....and we have hit save and publish.  None of these things are correcting the problem, the handhelds still show suggested tips at 7%, 5%, and 3%.  We just caught this, and it has probably hit our employees pockets (and in turn ours) substantially tonight.  I have been on hold with Toast for over 20 minutes.  Does anyone have any suggestions that I have not already mentioned?  

Thanks in advance.

[Kirsten_H]

Bringing this back to light with a slightly different twist...

Customer places order on Toast Local for delivery.  Total with tax is $40.24, and they add a $6.04 tip when they order, for $46.28 total.  Driver brings merchant copy for them to sign, which shows 'additional tip' suggestions, but the total next to the 'suggested tip' doesn't take the original tip into consideration, so it suggests $2.67, but shows the total as $42.91, not $48.95, so they write in the total as $42.91.  Does anyone know of a work-around for this?  I found an article that wasn't helpful, and my other 'next step' is to reach out to support.