Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

Customizing Guest Receipt

Hello,I help run a small retail shop, and we are just starting to use Toast. We would like to change the word 'Server' on the guest receipt to say 'Cashier' and change the word 'Rrdered' to say 'purchased'. Is this possible? I looked through all the ...

Resolved! Unique Discount Codes

Hey everyone. We have a few chains of restaurants (around 30), all using Toast.We plan to promote our own custom guest feedback survey (not the generic one Toast has). Our challenge: we want to give an award/discount to the guest for filling out the ...

Tracking toast rewards singups

Hi We are trying to drive more loyalty sign-ups.is there a way or a report I can generate that shows Who signed the customer for  the loyalty account, online, kiosk, cashier name, etc Where was the sign-up done, POS, online link, kiosk, online orderi...

Tips in Mobile Order and Pay

I have just started looking into Toast Mobile Order and Pay.  We are a full service restaurant that may dedicate a small area (the kitchen counter during lunch for example) to utilize MO&P instead of an assigned server.  Question is regarding tips.  ...

Discounts across multiple time zones

We're an enterprise customer with locations across multiple time zones.  If I create a time-based menu or a time-based price, whatever I use for the times are applicable in that form across all time zones.  Example, an item's price shifts between 3p ...

Single Group QR Code with Table Dropdown?

Hi there, Trying to rack my brains around something. A client I've just signed utilises individual QR codes for each table to direct to guest Ordering & Payment. This of course creates a cost issue when printing any table assets, as each QR code is d...

Resolved! TOAST SMS Beta - Existing customers

Why are we not able to use the exisiting customers cell numbers, within our database, used for the rewards program to send SMS messages? If its a consent issue, why not allow us to send them an initial SMS message and they can decide to opt out if th...

Send Toast cash to one customer

I am writing to inquire about the possibility of issuing Toast cash or a specific discount code to an individual customer. For instance, if there was an error with a customer's order, we would like to send them a personalized email with a code or som...