Topics with Label: Technical Question

Monthly deal

Hello, Can we create custom deal for retail where we can all items under one name (Month name) and add multiple items and their deal?

Toast Website - Modify Footer - Custom Text - HOURS

Is there a way I can modify the footer to show "*All hours are subject to change based on demand & staffing" somehow? I have service hours defined (Lunch, Dinner, Bar Only) with Availability schedule published, but I would like to show this? I can fi...

Insufficient Rewards Balance" error during guest checkout

Hello Toasters! Reach out to see if anyone else is experiencing the same issue we are with the rewards program.The error occurs when a guest redeems multiple rewards on the guest-facing screen that exceed their total point balance. The system initial...

Hand Held Suggested Tipping gone haywire, suggesting low %

Looking for help.Our restaurant has set up suggested tipping with percentages at 20%, 25%, 30%. When we print a receipt from the terminal, the receipt mirrors what we have set up. Unfortunately, both our handhelds reflect much lower percentages (3%...

Tips in making drawer short?

My drawer has been short since I started register and I noticed today its a few cents off of the tip amount so I was wondering when taking tips out am I supposed to be pressing a button for that so the machine recognizes its gone?

Catering Online Ordering Upsells

Any power users of the Toast Catering & Events module and Catering Online Ordering out there who can help me figure out how to program upsells for Catering? I see how to do it with regular online order, and it's pretty basic right now, but don't see ...

Resolved! Recent issue with Android App

Toast Community,We are getting reports of people not being able to log in or sign up using the Android App recently. Wondering if anyone else has reported the same issue? Some folks are reporting that the keyboard is not pulling up for them to enter ...

Toast Tables Experience Booking - Link Not Working with App

Greetings,My guests are having an issue when trying to follow a Toast Experience Link to book the Experience. The issue seems to be specific to guests that have a Toast account and use the Toast app. When they click on the link to make a reservatio...

Resolved! Void loyalty add value?

need to combine multiple rooms into one reservation room

For the Christmas season, I need to combine my 4 separate dining areas (rooms) in my restaurant into one area (room) for Reservations I can not find anywhere how to do this.I can be emailed at [email protected] Thank you wade

Resolved! Customizing Guest Receipt

Hello,I help run a small retail shop, and we are just starting to use Toast. We would like to change the word 'Server' on the guest receipt to say 'Cashier' and change the word 'Rrdered' to say 'purchased'. Is this possible? I looked through all the ...

Resolved! Issue with Toast Offers for Item Level Rewards

We have noticed several limitations when using Toast Offers, with one of the biggest ones being the ability to limit redemptions of an item-level reward to one per transaction.I was working on an offer that has worked well for us in the past: Free Ap...

Resolved! Toast Portal vs API Category Totals Showing Differences in Last Week Report

We are experiencing an issue where the Toast API is off from the Portal when comparing net sales within individual locations in categories like say 'Food' or 'Wine in the 'last week' period. The net sales data differs by a few dollars and up but it'...

change tip percentages for the customers

When we opened originally the tip percentages for customers to give were higher on the handle helds. now they are very low and we didn't change them. were trying to figure out how they changed, when did they change, and how to change them back

Branded Mobile App

How can I resolve this issue? I've filled in all the required information according to the steps, but it's been two weeks and I'm still stuck in this situation. Customer service just gives me perfunctory responses.