Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

Help- Toast Tables

Hello,I just started using Toast Tables for reservations but I am having issues to create reservations within a timeline of 2hs. I alread setup the system to allow reservations within 0 hours but it still not working. When I try to make a reservation...

Can I use an unsupported label printer?

I am about to switch to Toast and was hoping to continue to use my Brother QL-710W label/barcode printer. It looks like the label size is supported by Toast when I go to test print a product label. I've been trying to buy a Zebra ZSB but I have just ...

Resolved! Stacking BOGO promos on Kiosk or Online Order?

I just want to make sure I didn't miss anything. Can anyone else confirm this on their BOGO setups?Say you have a BOGO promo code: buy one drink --> get one discountedIs there any way to make that BOGO code stack on the Kiosk or Online Order?Meaning ...

Drink Chit Receipts for Complimentary Drinks

Does anyone know of a method to print receipts/coupons to guests when someone buys them a drink to use at a later date? Receipts will say something like: "Someone bought you a drink", and receipt will have specific drinks listed there. This would wor...

Upsell on GFD?

Hello, I wanted to ask about the Upsell on GFD beta in test kitchen. I saw it in August and joined the waitlist for it and never heard anything else. I have now noticed that this is gone. Has this feature been implemented in Toast? If so, I can't fin...

Branded Mobile App

Has anyone been able to find a work around when designing the branded mobile app for the "re ordering " button on the home page ?? I have a nice video background that gets covered by a big button that should be tiny in my opinion. 

Resolved! receipt/ apple pay- removal

Hi All, Our receipts started printing with an apple pay advertisement at the bottom of the receipt. It just started today. I looked in receipt setup but I can't figure out how to remove it. Does anyone know how to get rid of this?Ideally, I don't wan...

Resolved! Customizing Guest Receipt

Hello,I help run a small retail shop, and we are just starting to use Toast. We would like to change the word 'Server' on the guest receipt to say 'Cashier' and change the word 'Rrdered' to say 'purchased'. Is this possible? I looked through all the ...

Resolved! Unique Discount Codes

Hey everyone. We have a few chains of restaurants (around 30), all using Toast.We plan to promote our own custom guest feedback survey (not the generic one Toast has). Our challenge: we want to give an award/discount to the guest for filling out the ...

Tracking toast rewards singups

Hi We are trying to drive more loyalty sign-ups.is there a way or a report I can generate that shows Who signed the customer for  the loyalty account, online, kiosk, cashier name, etc Where was the sign-up done, POS, online link, kiosk, online orderi...

Tips in Mobile Order and Pay

I have just started looking into Toast Mobile Order and Pay.  We are a full service restaurant that may dedicate a small area (the kitchen counter during lunch for example) to utilize MO&P instead of an assigned server.  Question is regarding tips.  ...