Our rewards program is doing something strange. I have attached a picture. A Guest came in and had over 800 points and redeemed 30 dollars. He now only has 41 points left after that transaction. When his guest receipt printed it stated at the bottom of the slip that he just unlocked $84.60 off his next order!? I looked him up and it says he only has under $2 saved now. It also happened with another guest after. We have not changed our rewards program. Has something changed with Toast with Rewards? Thank you! -KT
I am dealing with this issue this morning resulting from a transaction and receipt from Feb 6 2025. I have not filed a support ticket yet as I started with google. Very frustrating having customers think we owe them $50 or $60 dollars.
