oast is giving me a runaround, and I hope there is some guidance in this team or Toast advocates who can help resolve this.
- I signed up for toast way back in 2022. On Jun 17th I have a subscription for API $25 a month
- Somehow we have managed to add another API subscription $25 a month on June 19th. Just 2 days after the first one.
- I was in process of adding Toast Digital Storefront $299 a month, and my sales guy rightfully identified the double billing and asked billing to remove one.
I asked Toast to refund my $25 a month for the last 2 years, since its a system error that it even added it in the first place.
Toast is standing by their decision, that apparently since I Docusigned that its my mistake and Toast will not do a refund.
I just fine this is wrong. I love toast for the product that it is, but this billing fiasco is something they should take responsibility.
I have no idea what that API subscription was, and if onboarding said I should push that button, I followed directions.
Does anyone have experience with something like this?
Here is their response below, Kyle Grosz is either the sales rep from Toast, or my onboarding guy.
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On inspecting your contract that on 7/17/2022 the account owner Kyle Grosz added a API to your account Chennai Masala. In addition to this there was 1 additional API bought from Toast Shop directly (at your end) on 7/19/2022. This addition from your end is the reason for duplication. And unfortunately as per Toast policies we would not be able to refund for subscription added from Toast Shop by cx himself. This is the reason why the agent denied a refund.
Even at our end we can only confirm that this is a ECommerce transactions directly with Toast Shop and do not have further details regarding who is the exact person who made this purchase at your end. Currently this duplicate API has been removed from your account on 2/4/2025. Please be advised this gets captured only in the next invoice. So you would see your bill reduced by $25 from you next invoice.
Hope that answers your query. Thank you!
