Unable to use digital storefront, even after we signed up for it 3 days ago.

[ashokr]

I tried to sign up with owner.com for a webpage and the branded APP. I almost got things working before I realized that Toast also had a similar product. So, I dropped off owner.com and signed up 3 days ago. Got the material, pricing, and DocuSign complete. 

I also started playing with the feature and started pulling things from my other website to get the initial site going. 

But after a day, everything stopped working. Now, the system thinks I don't have Digital Sourcefront and wants me to sign up again. 

Customer service is giving me a run around without anyone able to fix it. I don't want to signup again, since I'm worried Toast would bill me twice and tell me its my issue. Now I'm recording all calls from them to have a backup before they blame me.

[Rob]

Thank you for reaching out! If you go through the sign-up process again and notice an incorrect charge during the next billing cycle, we will be able to remove it. However, if the incorrect billing continues for several months without any record of you attempting to resolve the issue, we may not be able to offer a refund. 

If you have a support case open regarding this logging issue, I would be happy to look into it further! Additionally, please consider posting any screenshots of error messages you’re receiving. We need to understand how it stopped working and what messages you are encountering in order to provide you with the best advice.