SmartQuote Effectiveness

[Tinku_S]

Fellow Toasters,

We are considering finally turning on SmartQuote now that we have 6 months of data behind us and feel fairly confident that most orders are being fulfilled from the Expo KDS promptly after the orders are ready. Anyone else out there using the system? Would love to hear your feedback on how effective it is at accurately quoting prep times and if you have experienced any issues with the system.

Currently, we use a static manual prep time but aside from peak lunch and dinner rush, orders are fulfilled much quicker than the default time and we rarely have orders fulfilled late. We do have periods before the restaurant opens to the public where we get larger catering orderings through services like EzCater and Sharebite, and those tend to skew the data to show a higher prep time, but that is typically before regular orders start flowing through.

Thank you in advance for any feedback you are willing to provide.

[rcmck]

Been using it for quite a while, It seems to work for well for us. Analytics so far this month show 12% of smart quoted orders were late. I don't think I did much better when manually adjusting it, probably worse as I would consonantly forget to change it back or be too late to add time. 

[Tinku_S]

Thank you @rcmck! How about on time orders and early orders? Have those stats improved as well?