Hey Loren! Your case is open and the agent in charge of the case is a Tier 2 agent, they have just reached back out to you asking for more information to solve! Should we move the case to a manager it will take more time to solve since a manager will give it right back to a Tier 2 agent.
If speaking to a manager is more important I can work to try to move the case but this will prolong the process to solve the issues, for more information please reach out via Dm's!
Robert Anderson, Community Manager
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