Were any of you sold 24/7 support? That was the understanding we've been under since we signed up with toast. Tonight we had an issue where when we were closing, all of our devices were in an endless sync data loop No worries! I called Support. Was ...
You would think that Toast and Shopify would have an integration for Loyalty by now. I get that toast is pushing yet another half-baked ecommerce solution, but it will not be more powerful than Shopify. That there is not an integration from Toast bog...
We are experiencing an issue where the Toast API is off from the Portal when comparing net sales within individual locations in categories like say 'Food' or 'Wine in the 'last week' period. The net sales data differs by a few dollars and up but it'...
I have been trying for months to get very simple responses to questions, I need professional services to reach out to me and I need our database name changed. I talk to my customer growth person via email, who says a ticket is submitted and escalated...
Currently we are experiencing an issue where when a guest orders an e-gift card from the Toast website, their payment gets captured but no balance gets loaded to the gift card and the card is not sent to the recipient.It's been happening for months. ...
Recently we brought back breakfast for one day a week to our BBQ concept in San Diego. We have not used printed menus (outside of total emergency cases) since switching over to Toast. We use Order & Pay and love it. However, because our breakfast men...
Sent first Text out today with SMS Beta. Was supposed to go to 335 people. Only went to 279. Pretty frustrated as I've already had two complaints from people saying they didn't get the offer. Anyone using it, have a similar situation or success wit...
Anyone else not able to view their customer case updates on their phone (Android)? I posted this issue to customer care and they told me to use a PC and not my phone. Makes no sense why an android based company has a platform that is not compati...
BOO!
We have 2 cash registers that take payments from the customers in the dining room. When a large table comes to pay, we begin accessing the checks on both terminals in the Pay screens. But when a customer pays thier check, the other screnn automatic...
I am at my absolute wits end with TOAST. I received ZERO communication from TOAST regarding this update and only discovered it today upon reviewing my online orders. I just invested in a huge menu overhaul and am going into our busiest week of the ye...
I am going to use the messaging areas of the online ordering pages (which I now use for messages like "busy times may equal longer prep time" etc.) to protest the new mandatory online fee. Something like 'Toast has gone FULL EVIL EMPIRE - Please ema...
I contact Toasts and I did all the step and I pay for shipping and I never got the system.I already open my business and still waiting for the system and I’m using Square for now but maybe I will stay with Square because Toast only tell lies.almost 2...
TOAST MANAGEMENT DO THEY EXIST? BEEN ASKING TO SPEAK TO THEM FOR MONTHS. NOTHING
