- Hardware - Toast GoⓇ 3 Handheld
- Live Chat - 24/7 Support Now Available
- Kitchen Display System - Modifier Sort Order
- Benchmarking - Menu Item Review
- Toast Tables - Prepayment
- Test Kitchen - Toast Web Translation: Spanish, Chinese, French
- Test Kitchen - Sales Contests
- Test Kitchen - Toast Webhook Access
Check out more about the updates in the descriptions below:
Hardware - Toast GoⓇ 3 Handheld
The Toast GoⓇ 3 is smarter, lighter, and tougher than ever before. Our next-gen handheld powers service anywhere — with cellular and cloud printing capabilities, all-day battery life, and smart features designed for hospitality’s paces and places.
Here’s what’s new:
- Cloud printing
- 4G cellular (for applicable models)
- 24+ hour battery life
- A higher drop rating than before
- 16% lighter than previous versions
- Smart features built in
- Front and rear-facing cameras
- Now with a bigger screen
Learn more about the Toast GoⓇ 3 on Toast Shop.
Live Chat - 24/7 Support Now Available
For general care customers, you can now Chat with an agent anytime, anywhere.* Accessible via Toast Web or the Toast Now mobile app, Chat is Toast's recommended support channel.
Start a chat in Toast Web and pick it back up on the go in Toast Now — plus, never miss a moment with push notifications for any question.
With this change, U.S. phone support will now be available 7 days a week, from 7 AM to 2 AM ET.
Start a Live Chat now in Toast Web.
*This change applies to general care customers and does not apply to specialty support, including but not limited to International, Enterprise, or Payroll
Kitchen Display System - Modifier Sort Order
Rolling out this fall, you can arrange item modifiers to match your kitchen's unique workflow, not just the order in which they were entered. By customizing the sort order, critical details—such as sauces and protein modifications—appear where they matter most to you, helping to drive faster preparation, fewer mistakes, and a more efficient kitchen.
Here are the details on how it works:
- Customization: Modifiers will now respect any Sort Order you configure.
- Default Behavior: If no Sort Order is set, modifiers will automatically follow Modifier Group Priority, then their input order.
- Compatibility: This feature applies to both the new KDS (Grid View) and the Legacy Dynamic KDS.
Explore this new KDS feature in Toast Web. Not yet using a Kitchen Display Screen? Learn more on Toast Shop.
Note: This will be rolled out to users from now through November.
Benchmarking - Menu Item Review
Curious how your menu items are being categorized in Benchmarking, or want to update something that seems off? You can now review and update menu item categorization within Benchmarking! This will help make your comparisons across sales, menu item sales, and pricing more accurate by helping to address any concerns with categorization.
Access Benchmarking via Toast Web. Want to learn more about Benchmarking? Check out this Toast Central article.
Toast Tables - Prepayment
Revolutionize how you manage payments for experiences and reservations with Toast Tables! With prepayment, you can now seamlessly accept payments for booked experiences like prix-fixe meals, cooking classes, and more, directly within Toast Tables. Your guests will love the smooth booking experience.
Already using Toast Tables? Check out prepayment in Toast Web. Not yet using Toast Tables but ready to start? Add Toast Tables to your location in Toast Shop.
Test Kitchen - Toast Web Translation: Spanish, Chinese, French
Much of the Toast Web experience will be translated — from navigation to settings to a few reports — and we are working on translating additional portions of Toast Web.
The translation will not impact the POS or guest-facing experience; it will only translate Toast Web for your account.
Once enabled, to toggle your Toast Web language, follow these steps:
- Log in and select the avatar icon that appears next to your name in the upper-right corner of the page, and then select My account.
- Scroll to the Preferences section and under Display Language you can select your preferred language.
- To toggle it back to English, come back to this section and select English.
Join the Toast Web Translation waitlist in Test Kitchen.
Test Kitchen - Sales Contests
Toast Contests makes it simple for restaurant managers to set up, track, and share staff contests that drive sales and keep employees engaged. With Contests, managers can:
- Configure goals for menu items, menu item categories, upsells, or key metrics
- Launch contests in minutes directly in Toastweb
- Track progress with live leaderboards
- Share standings easily via print or email
This reduces the manual work of spreadsheets and daily updates, freeing managers to run more contests more often. The result is better performance on key metrics like sales, average check, and guest reviews—plus a more motivated and energized staff.
Looking ahead, we’re exploring enhancements such as:
- AI powered contest recommendations and tracking
- Employee-facing leaderboards in the MyToast app and POS
- Shout outs and recognition messages to staff
- Additional metrics and contests types, like back of house metrics and guest reviews
We’d love to hear what you’d be interested in and would be willing to test out!
Join the Sales Contests waitlist in Test Kitchen.
Test Kitchen - Toast Webhook Access
Toast’s new Webhook Access allows customers to receive real-time updates on key events, such as order status changes, menu updates, stock availability, restaurant availability, directly from their Toast account. Unlike traditional API integrations that require frequent polling and risk hitting API rate limits, webhooks deliver data automatically as events occur. This eliminates the need for high-frequency API calls, reducing load on customer systems and improving reliability. By keeping systems in sync in real time, webhooks streamline integrations, automate workflows, and enhance both operational efficiency and the guest experience.
The new Toast Webhook Access adds a simple, self-serve Webhooks manager in Toast Web (Integrations → Toast API access → Manage webhooks). Customers can create, view, edit, pause, or delete webhook subscriptions that use their existing Standard API credentials.
Join the Toast Webhook Access waitlist in Test Kitchen.
Any questions or feedback for the Toast Product team? Share your thoughts in the comments below! 👇
