September 2026 Product Updates – US

[jenni]

Hey everyone! Here's a breakdown of the latest features, beta programs, and operational changes rolled out to Toast this month:

Early Access & Betas

• Table Service Pro (Beta): Voice order entry, menu prompt and upsell assistance, and automated ticket error alerts on the POS. Sign up here >>
• Toast Books Waitlist: Early access waitlist open for Toast's upcoming native bookkeeping tool. Sign up here >>
• Restaurant Research Hub: Paid product research program offering gift cards for giving feedback on new features. Join the Restaurant Research Hub >>
• Toast IQ Early Access: Beta access program to test upcoming AI features before they officially release. Unlock early access >>

AI & Staff Operations

• Toast IQ for Tips Manager: In-product AI guide to help navigate tip-pooling configurations, troubleshoot setups, and explain distribution math. 
• Team Overview Upgrade: Added a Team Performance tile to track productivity trends and manage employee contests.

Back Office & Delivery

• Direct Delivery Refunds: Submit Toast Delivery Services (TDS) refund requests directly inside Toast Web. Learn more >>
• Provider Refunds Log: Centralized, read-only log in Toast Web to track delivery provider refund decisions and amounts. Learn more >>
• Menu Builder Retirement: Menu Builder landing page is retiring; all menu management moves to Menu Manager. Learn more >>
• Third-Party Modifier Pricing: Sync modifier price increases with item price increases on third-party ordering platforms. Try it out >>

Guest Experience & App Updates

• Branded App Reservations: Guests can now book Toast Tables reservations directly inside your Branded Mobile App. Learn more >> 
• Branded App Analytics: Centralized dashboard tracking app sales, guest engagement, and push notification impact. Learn more >>
• POS Takeout SMS Alerts: Trigger "Order Ready" text messages for POS-created takeout and curbside orders from Orders Hub or Payment Terminal. Learn more >> 
• Online Ordering Calorie Counts: Item and modifier calorie counts now auto-display on Online Ordering. Learn more >>

Please share your feedback and questions in the comments! 👇

[HearthpizzeriaB]

I feel like I saw an integration that works with the new hand helds that makes this happen. If i can find it, I will link it later.

[rich_ethos]

Check out this article and see if it answers your question:

https://support.toasttab.com/en/article/Setup-Embedded-Barcodes-and-Amount-Types-1492809781022?lang=...

[spter003]

Can you leave locations such as ours alone? We are a very busy FAST service location(s) and don't need reservations or waitlists.  Most upgrades don't apply to us, and when there is an update, things get messed up, so we have to go back in and fix it. So frustrating.

[JERIDMARTEL]

thanks

[HRsea]

i like POS Takeout SMS Alerts, but why can't make kiosk order received the SMS too?