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Adjusting Tip After Batching

We had a customer who left with their signed receipt which had the tip amount on it. They left the receipt in an envelope the next day with an apologetic note. Obviously, our payments batched overnight. Is there a way to adjust this tip on that payment method? THanks.

1 REPLY 1

josh212
Community Ambassador

On your back-end go to find checks and issue refund. then on the blue dropdown and select adjust tip amount. It wil go through as a rekey and you will have to do a manual pay-out but it will charge appropirately