Does anyone know if there's any updates with this problem of not being able to change a customer's delivery address in the customer information. Some customers have multiple addresses that they request delivery to, or some customers move addresses. O...
After today’s outage, I’m reviewing my unpaid orders and noticing that they all appear to be credit card transactions with a status of “Processing.” I understand these were likely captured during Offline Mode and are now syncing.Can you clarify:How l...
Hello, we had a situation where a server needed medical attention and some tips did not get entered. Check 45 - tip is 12.00 and Check 39 - tip 25.00. I was able to retrieve the these 2 signed receipts today, please let me know how to handle. Than...
How are handling tipshare collected from servers and divided among support staff? Specifically, when you are paying out servers their charge tips nightly.
I need some help. We went live with Toast yesterday, and while I’m really excited about the new system overall, the support we’ve received, especially with menu building and on our go-live day was not what I expected. It was chaotic and stressful, an...
Hi there I was wondering if anyone knows how or if it is even possible to send a reminder or alert or message to the closeout shift screen when a staff person performs there "Shift Review"?
When I run a report at 3AM for a business day, for example business day 7/31. When i re-run it on a different day, for example 8/1, the reports are not consistent. Despite the last check being closed at 11:00PM on 7/31.What would be causing this?
I'd like to request a feature be added that all transactions and tips show up on a shift review. This would include in-house payments like 3rd parties InKind transactions and tips, gift cards and tips, etc. It is confusing for staff to only see their...
Is this possible? I have seen several transactions voided and removed hours after the customer left and can't figure what could be happening. Anyone have ideas or experience with this using Toast?
Two nights ago we had a storm and internet was out at closing time. My employees could not run their shift review and therefore could not see what card tips were owed to them. Can I run a shift review for my employees the next day? Or what is the b...
There used to be a setting in UI settings for tipping that required a manager override for large tips. For example we had it set something like over $20 and mor that 100% of the check required a manager override. Recently we had a large tip that didn...
Hello,We have a problem with our Shift Review. The 'Cash Activity' and more specifically the 'Cash difference' line item. We want the Shift Review to calculate the tipout or deposit ('Cash difference') for individuals based on the total amount of c...
Hi guys, I'm hopeing t have a way to void a "unpaid" order. My manager did not clock out and today I noticed on the summery it had one unpaid order, due to him not clocking out he must have missed it on his end. I need to know hoe to do this from the...
Hello Group, We are trying to get a report for our monthly TABC that we have to send in regarding alcohol that was discounted or given away. They want not only just a total but an itemized list of each type of alcohol with costs and discounts. I...
We recently had an issue where we closed out a servers shift review and put the cash she owed into one of the drawers. For various reasons we then had to undo the shift review. The next day, the drawer was showing that it was under. After spending a ...
