Two of my most recent employees have been having issues running their shift reviews. Whenever they go to that screen, it says there is a sync error. There is a button to refresh, but nothing happens. We try on multiple pos and handhelds, but theyr...
I run a restaurant where we have servers and I'm having an issue confirming the cash activity at the end of the week. I am not sure if it's an issue with how the servers are closing out their shift, with how they use the register, or a mix of both.We...
Hey folks. I bought a second Toast flex as a duplicate to our original set up. I'm struggling to set up the second drawer. Can I set up each drawer to respond to each terminal or will it just open randomly? In any case, I'd like to set up the second ...
Can anyone who has used this setting to either void or close out open orders to a system payment type give any feedback on it? I'm curious if it also closes *scheduled* future orders, which would be a huge issue. Also, if you do turn the setting on, ...
I have been noticing discrepancies in our final deposit numbers at end of day. This seems to have been going on for a long time unnoticed, but our final deposit numbers seem to be changing the day after we close everything out. I check that every s...
Good Morning,We are in the process of building our team as well as our processes and procedures. I wanted to ask - for those of you in high volume where your servers are making great money. How to you process tips? Do you cash out all tips at the end...
So my restaurant was open 1/3 and 1/4. I received a deposit on 1/6 for $6.95 missing the actual deposits for sales on 1/3 and 1/4. I called on 1/6/25 and they stated that it was sent on their end and to check with the bank as it was on the banks end....
Does anyone know if there's any updates with this problem of not being able to change a customer's delivery address in the customer information. Some customers have multiple addresses that they request delivery to, or some customers move addresses. O...
After today’s outage, I’m reviewing my unpaid orders and noticing that they all appear to be credit card transactions with a status of “Processing.” I understand these were likely captured during Offline Mode and are now syncing.Can you clarify:How l...
Hello, we had a situation where a server needed medical attention and some tips did not get entered. Check 45 - tip is 12.00 and Check 39 - tip 25.00. I was able to retrieve the these 2 signed receipts today, please let me know how to handle. Than...
How are handling tipshare collected from servers and divided among support staff? Specifically, when you are paying out servers their charge tips nightly.
I need some help. We went live with Toast yesterday, and while I’m really excited about the new system overall, the support we’ve received, especially with menu building and on our go-live day was not what I expected. It was chaotic and stressful, an...
Hi there I was wondering if anyone knows how or if it is even possible to send a reminder or alert or message to the closeout shift screen when a staff person performs there "Shift Review"?
When I run a report at 3AM for a business day, for example business day 7/31. When i re-run it on a different day, for example 8/1, the reports are not consistent. Despite the last check being closed at 11:00PM on 7/31.What would be causing this?
I'd like to request a feature be added that all transactions and tips show up on a shift review. This would include in-house payments like 3rd parties InKind transactions and tips, gift cards and tips, etc. It is confusing for staff to only see their...
