Topics with Label: Daily Closeout

Instant deposit not working

Anyone else getting the message that they are not eligible for instant deposits?

Reopening Shift Review Throws off Drawer

We recently had an issue where we closed out a servers shift review and put the cash she owed into one of the drawers. For various reasons we then had to undo the shift review. The next day, the drawer was showing that it was under. After spending a ...

MAJOR HELP IS NEEDED.

Hello everyone, my restaurant is new to toast. less than a week now. We are having trouble in our carry out department. with the cash drawer, shift review checkout and online orders tips on how my carry out staff are suppose to receive those tips? be...

Nightly Credit card manual close out

It would be great if Toast can create a way for us to be able to do preform manual credit card close out remotely!! My previous POS HAD THIS ABILITY . It is very important for my business to receive our deposits in the next morning , and if there is ...

Labor Reporting Error if Clocked in Before Midnight

We are a bakery and are having issues with labor reporting. If someone clocks in before midnight (12am), then the entire shift goes on the previous days report. Even if it is 11:59p, the entire shift shows as the day before. Is there a way to separat...

toast failed to pay sales

So my restaurant was open 1/3 and 1/4. I received a deposit on 1/6 for $6.95 missing the actual deposits for sales on 1/3 and 1/4. I called on 1/6/25 and they stated that it was sent on their end and to check with the bank as it was on the banks end....

Closing out and tips

Hi, we are ending our 6th month in business and Im concerned that we may not be closing out each day the proper way when it comes to CC tips. I saw a YouTube video from 3 years ago and they did it completely different but I also am taking into cons...

clock in / clock out

if I'm not using toasts payroll services should me the owner and waitresses that use the pos still be using the clocking in/out option? we have been with toast for about a month now and we don't clock in or out in toast pos, to me it sounds like its...

Resolved! Z reports emailed instead of printed

I was hoping there could be a way of doing Z reports (and sales summary reports) without all that paper. There's no reason why it can't be emailed and I could print out the results on a regular printer on 8-1/2 x 11.Anyone know how this can be done?

Z Report

Hello everyone,I was hoping someone could assist in explaining the Close Out Report. I am wanting to know if I can Close Out the report twice in one day since I have two shifts?

New to Toast, Having trouble splitting our tips

We recently switched over to toast and are having trouble understanding the cash drawers and tips outs with the way we pool tips. For background, we used pool tips by simply collecting cash tips in a bucket, then look at a report that told us what th...

where is credit card tip report

Resolved! Cash on hand doesn't include cash collected as Auto-Gratuity

Hello,We have a problem with our Shift Review. The 'Cash Activity' and more specifically the 'Cash difference' line item. We want the Shift Review to calculate the tipout or deposit ('Cash difference') for individuals based on the total amount of c...

Resolved! How to set up 2 cash drawers on 2 terminals?

Hey folks. I bought a second Toast flex as a duplicate to our original set up. I'm struggling to set up the second drawer. Can I set up each drawer to respond to each terminal or will it just open randomly? In any case, I'd like to set up the second ...

Invoiced my first House Account and it's showing as an open ticket at close of day. HELP

I invoiced my first House account today. Sent it via email to the customer. My team just called me and they can't close their day because this is showing as an open ticket. What did I do wrong? Thank you in advance for any help!Sherry

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