chargeback

[erind925]

someone disputed a transaction.  I sent in their signed cc copy with the itemized bill.  I also have her being here on camera irate about our prices when I went over the prices with her.  she said she was taking it from my tip which you can see there was zero tip on the check.  how do I know if this goes through. it is theft

[seanmsulli · Accepted solution]

How did this work out for you? I recently had some chargebacks that I challenged with signed receipts and lost with Toast being unable to give me any reasoning as to why.

[seanmsulli · Accepted solution]

How did this work out for you? I recently had some chargebacks that I challenged with signed receipts and lost with Toast being unable to give me any reasoning as to why.

[Wingbox]

Toast doesn't fight for you, they profit $15 each time. They are very rarely gonna fight the companies. We've lost $1,000's, its just part of the business.

[vegancubanmiami · Accepted solution]

Actually we shouldn't let it be "part of the business" and request Toast tab to do something about it or we will be forced to turn off online ordering. All restaurant using toast tab should demand better CC verification for online orders as this is also affecting us at a total of $300-$400 per month. All chargebacks are lost and Toast does not want to be responsible for it unless we take action and turn off online ordering.

[megjk]

We are considering turning online orders off.  We have lost every charge back this past year. We have only had 10, but they have all been to go orders.   This has become ridiculous, and we have had over 1,000 dollars lost in the past 6 months , just today about $260 from 4 different chargebacks.  Maybe make it so that only apple pay, google pay, or samsung pay are able to work ? There has to be some kind of solution that is in our favor .