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Chargebacks

pizzasarah
Soup I

I have a delivery customer that has made several fraudulent chargebacks that we have lost, but I'm considering pressing charges since we know she got the food (it was 5 deliveries to the same house, and my drivers know her by name). Does anyone know if there is a chargeback fee from Toast? Our last processing company charged $15 per chargeback. I can't find one listed anywhere, but I need to figure out how much this woman is costing me before contacting authorities. Thanks so much!

1 REPLY 1

https://central.toasttab.com/s/article/Chargeback-FAQ

You can find more information in the article linked above. The fee is $15 each chargeback.