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seanmsulli
Salad I
since ‎06-14-2023
Tuesday

User Statistics

  • 64 Posts
  • 2 Solutions
  • 6 Kudos given
  • 15 Kudos received

User Activity

Reopening Shift Review Throws off Drawer

4 weeks ago
We recently had an issue where we closed out a servers shift review and put the cash she owed into one of the drawers. For various reasons we then had to undo the shift review. The next day, the drawer was showing that it was under. After spending a ...

Issues starting tabs since todays update?

02-24-2025
Is anyone else unable to start tabs with preauthorized credit cards since today's software update?

Chargebacks (again)

10-24-2024
Just lost our 5th chargeback in a row. 4 of them were contactless or chip with a signed receipt. 1 of those was one of our employees and the card company automatically lowered his tip to 25%. The 5th one was a walk out on a pre-authorized tab. It is ...

Preauthorizing Credit Cards with Chip

01-31-2024
Is Toast looking at adding the ability to preauthorize credit cards using the chip rather than the magnetic strip?  Since it currently only uses the magnetic strip, I feel it puts us at a disadvantage if a customer initiates a chargeback on a preauth...

Scribbled signature on handhelds

01-22-2024
I've seen this happen twice now where a drunk customer scribble all over the signature box on the handhelds when paying. They get the error message that the signature is to big and it instructs you to press clear. However, there is no clear button an...
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