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seanmsulli
Salad I
since ‎06-14-2023
Thursday

User Statistics

  • 58 Posts
  • 2 Solutions
  • 6 Kudos given
  • 14 Kudos received

User Activity

Chargebacks (again)

4 weeks ago
Just lost our 5th chargeback in a row. 4 of them were contactless or chip with a signed receipt. 1 of those was one of our employees and the card company automatically lowered his tip to 25%. The 5th one was a walk out on a pre-authorized tab. It is ...

Preauthorizing Credit Cards with Chip

01-31-2024
Is Toast looking at adding the ability to preauthorize credit cards using the chip rather than the magnetic strip?  Since it currently only uses the magnetic strip, I feel it puts us at a disadvantage if a customer initiates a chargeback on a preauth...

Scribbled signature on handhelds

01-22-2024
I've seen this happen twice now where a drunk customer scribble all over the signature box on the handhelds when paying. They get the error message that the signature is to big and it instructs you to press clear. However, there is no clear button an...

Pulling up customer's receipt with signature

01-22-2024
We use handheld payments frequently so in the case of chargebacks, I go to the back office and can search and find the receipt with the customer's signature. Previously I could choose open receipt in new tab it would show the itemized receipt with th...

Handhelds dropping WIFI

01-15-2024
We've recently started having issue with our handhelds randomly dropping their WIFI connection during service.  I haven't been able to isolate it down to a specific one. Toast ran diagnostics on out router and said things looked fine on their end.  W...
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