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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Forum Posts

Blocking guests from OAP

If a guest leaves without paying their tab and the pre-authorized credit card declines, I would like to block that guest from ordering at Order and Pay in the future.  Is there a way to block or "mark" guests by name, phone number and/or email addres...

Resolved! Calculating Tip Out on Checks

Hello,I am new to this on paying tips on checks... I need advise and help! We calulate the tip out to bussers and runners from the net sales from each server.  Then I take the amount and split it based on who was working for that day.  Does anyone kn...

Resolved! Credit Card Surcharge Fee

I was trying to add the credit card surcharge fee to all of our restaurants, but if I do Toast is raising our credit card fees. Is there a work around to add this fee without using Toast credit card surcharge product?

Toast Tables Question

Hi i was looking at toast tables to see if it was something we may be able to use. i have a question about server rotation i see that it rotates servers but what happens if its not a server's turn and a customer requests them? 

Tables

I’m trying to get set up in toast tables. I set the turn time for 75 minutes but it asks how many guests can reserve every 75 minutes, does that mean how many tables or how many individual people can reserve?

chargeback

someone disputed a transaction.  I sent in their signed cc copy with the itemized bill.  I also have her being here on camera irate about our prices when I went over the prices with her.  she said she was taking it from my tip which you can see there...

Employee Identification/Rewards

I operate a restaurant group with 6 locations and 500 employees. We offer our employees discounts to dine at all of our locations. We used to have a rewards program where discounts were associated with employee rewards #'s however we are terminating ...

Donations

We make homemade dog treats in our food trailer and want to donate all proceeds to our local Humane Society. I'm unsure about whether or not I have to charge sales tax on them though. I am located in FL if that makes any difference. I hope someone kn...

Owner entering employee breaks

Hello, An owner who has all permissions can enter an employee break start time, but only has the ability to end the break in the AM. He says he doesn't have any PM times coming up to end the break. I cannot find a setting to correct this. Any ideas? ...

Resolved! Managing Server Special Requests

ISSUE: Servers can special request things when putting in an order and not charge for it and the KDS does not show that it was a special request.SOLUTIONS: A) Is there a way to make special requests require a manager approval? B) Is there a way to hi...