I asked Rodrigo with Toast today to tell me who our account rep is. Rodrigo gave me the full name of our rep, but would not give me his contact info. I asked three times and each time he refused. I've honestly never been anywhere where we had an ac...
Is there a way to clean up duplicate customer records associated with the same phone number? I have to many instances where I have multiple records for the same customer. I wish there was a way we could clean this up!
Is there a way to enter notes on a customer? For example, a customer that needs to pay first when they call an order in. Our old POS system would pop up a message box with 'critical' remarks when that customer was selected on the order screen. Than...
Hello! I am wondering why it is when I am charging an order to a house account, two receipts print. I don't need any receipt because the guests ordering don't require one. And certainly not two. I'm wasting receipt tape with the this and am hoping so...
Has anyone figure out a good way to setting up prep times for items across multiple stations?Currently, if a server wants to add a protein to a dish, we've set up req'd or forced shown mods to allow them to add it to a dish and it's routed to the res...
It would be great if a customer's available rewards and total points were visible on top of the ordering page once signed in. Signing into the account should also be simplified.It's confusing for customers to only be able to view their rewards and po...
Can anyone who has used this setting to either void or close out open orders to a system payment type give any feedback on it? I'm curious if it also closes *scheduled* future orders, which would be a huge issue. Also, if you do turn the setting on, ...
Anyone else interested in seeing Toast's online ordering platform being able to accommodate Group Ordering? (ie: 15 different people from one office can put in 15 individual orders, pay individually, and the order is grouped and delivered all togethe...
HelloWe have been with Toast now for 3+ years (Feb 2023). At sign up, one of the benefits, was that they provided free of charge the handhelds we needed to run our FOH operations. After 3 years, 1 handheld will not accept payments, 3 will randomly ...
it would be great if we could run reports on the history of 86 and products so it would show times and dates that products were marked out out of stock. with multiple units it is difficult to know where correct pars should be without knowing exactl...
We have TP300 printers in the kitchen, the internal buzzer sound is too faint/soft for the cooks to notice - and we are not interested in adding a KDS. Are there alternate printers that can be used with TOAST POS that has louder chimes? Or any buzzer...
SpoilerEveryone needs to be aware that there is a huge issue with the Catering & Events module affecting Gratuity distributionEveryone needs to be aware that there is a huge issue with the Catering & Events module affecting Gratuity distributionWe ha...
Setting up my new Handheld Go 3 devices and 1st: They won't charge past 70%. 2nd: When I try to print and order to our kitchen printer it tells me the printer is disconnected and it is not. Same with a receipt. Help! Thanks. Debbie
Is there a way to set different quantities of reservations per 1/2 hour? Currently, I’m only seeing having the same # of seats per 1/2 hour all through a shift. So if I book a table of 14, that’s all I can book. I’d like to be able to adjust each 1/2...
We use TDS (Toast Delivery Services) and want to know how to change an online Pickup order to a Delivery order when a customer inadvertently selects Pickup when they meant Delivery.I tried changing the dining option on the screen to Online Delivery ...
