Yesterday we had a To-Go order that originated from the Toast Pickup App that we were unable to change the server from 'Default Online Order' to the staff member that completed the order. This was a same-day order, so in most cases we're able to cha...
The back end:Doing inventory or gathering a query on menu-items (inventory items). At the end of the night, end of the week, end of the month. I would like to do a menu-item, bottled wine, query. "Let's see what bottles sold."Currently, what looks li...
I have been contacting toast for week about a MAJOR disconnect with ubereats integration. Ubereats orders not being accepted by TOAST POS, So today, I found out that a ticket to escalate the issue has not been created. For four weeks, this issue ha...
Hello everyone, my restaurant is new to toast. less than a week now. We are having trouble in our carry out department. with the cash drawer, shift review checkout and online orders tips on how my carry out staff are suppose to receive those tips? be...
Is there a way to see tickets that have been sent to the kitchen kds, but haven't been fulfilled by kitchen in the back office of toast?
Hi.We are trying to reconcile our sales on TOAST with our third party portals like Grubhub, Ubereats, Fooda etc.. But the amount on TOAST is always different from Third party Portal. Did anyone try to reconcile the amounts? We have already taken into...
I been using toast for my website for the last 6 months and in regards to profile straight and SEO its very weak, Very disappointing. I shouldn't have to pay an outside company to strengthen my website . Toast really needs to improve this if they wan...
Regarding in house delivery.I'm trying to understand delivery fees. Our previous system allowed for an area based delivery fee (one area is $3 and the next area is $4) It is basically based on distance, so, theoretically a distance based option wou...
Hey Toast users!We are thinking about trying 'Shipday' delivery. They said they are fully integrated with Toast and a lot of Toast customers use them already. Nothing would change on our end; we would just be able to utilize both Uber and Door Dash...
It would be great if Toast can create a way for us to be able to do preform manual credit card close out remotely!! My previous POS HAD THIS ABILITY . It is very important for my business to receive our deposits in the next morning , and if there is ...
I have a delivery customer that has made several fraudulent chargebacks that we have lost, but I'm considering pressing charges since we know she got the food (it was 5 deliveries to the same house, and my drivers know her by name). Does anyone know ...
My Toast Tap, Direct Attach device (self service kiosk) is not processing credit cards via tap or chip. Only swipe works. Any suggestions or similar experiences?Dominic
There have been so many issues with what the sales rep told me (in a meeting that someone else heard, as well), what has happened, the security within toast and ability to get answers that it really shows how poor the company is run. A security breac...
I am new to Toast. Our internet provider, Spectrum, only has modems with one ethernet port. My understanding is that we can only use the Meraki router and that we can only create one network. How do we connect other wireless devices for things like o...
When a prep station bumps a ticket, the ticket is moving to the front on the Expo KDS. This is causing issues at our Drive-Thru since the order of the tickets displayed are the orders of the cars in DT. Does anyone know if this can be changed? We are...
