I was not able to allow waiters to manually fire some courses, as an option. So, if I have this feature, waiters are forced to fire tables to receive payment, which causes a dramatic confusion in the kitchen. Is it possible to fire courses as an "opt...
Hi all,We are in the process of switching to Toast and while our wine list has been imported, each wine bottle needs to be marked has having alcohol if we want to be able to have it delivered. What's an easy way to set that for hundreds of items?
Hello,In multiple location setup and the MENU link in the Navigation Bar shows all addresses for all locations. So I created a new Navigation link to url/menu since all the menus are the same. Now I cannot delete or hide either of the Menu Links in t...
Ok guys, this is something that has plagued us for YEARS. We have many large, expensive events and I need to be able to boost either ALL prices, or prices of Alcohol or beer by say 10% for 3 hours, then return to the previous price. HERE is the c...
I am new to Toast. Our internet provider, Spectrum, only has modems with one ethernet port. My understanding is that we can only use the Meraki router and that we can only create one network. How do we connect other wireless devices for things like o...
Hi everyone! Looking for a bit of guidance with item routing. We have a special menu group called Limited Time Beverages, which is used for both dine-in and online orders. When someone orders a drink from this group, it prints correctly at the drinks...
Hello,Our restaurant is experiencing tickets double printing. All of our groups and items are programmed with their designated prep stations correctly. However, for food the tickets are printing out a second time at our expeditor. When I change it...
A challenge with selling fresh produce in a retail setting is that the barcode for the item frequently changes throughout the year based on what supplier has the item available fresh.Currently Toast does not support multiple barcodes for one item, wh...
Over the past week I've noticed changes being made in the back end that is affecting my business. First off, some products pricing was reset to random prices. For example, we sell muffins for $2.50 each but those muffins were set to $0.04, $0.05 and ...
Hey everyone,Since the last Toast app update, some locations have started encountering an error message that says, "Customer lookup is not available when offline," even though the devices are not offline. I reached out to Toast support, and they reco...
I was wondering if anyone else has seen this issue. A few of our locations over the last week or two have told us that our percentage-based service charges that we have created for gratuity have not been calculating correctly. We have Toast configure...
Hello,Is anyone having trouble with rewards accounts not showing in the order screen (either by change customer or look up rewards) but will show on the pay screen when you look under rewards? I am not sure if I am missing something but if there is ...
someone disputed a transaction. I sent in their signed cc copy with the itemized bill. I also have her being here on camera irate about our prices when I went over the prices with her. she said she was taking it from my tip which you can see there...
We run Toast Retail and run Toast in our restaurant (2 "locations"). On the retail side we use a scale generated embedded barcode to read price. Toast will discount weighed fractional items over a lb correctly for % off but not $ off discounts. T...
I have a problem with how my restaurant’s orders show on the Kitchen Display System (KDS). For dine-in orders, I want them to be divided by courses like appetizers, entrees, and desserts, and that part works fine. But for phone orders, pickups, and d...
