Is anyone having issues with their system deciphering from adding money to drawer for server tip outs and having a cash deposit? This is very hard to explain but here goes. When we start off with a certain dollar amount every day in the drawer and pay out servers' cash tips at the end of their shift and the drawer goes into the negative I enter that amount the following morning in the actual deposit and expected deposit. It adds up correctly until there is actually a cash deposit on a day. So for example, daily I'm entering -100.00, -25.00 the next day, -33.00 the next day because the starting drawer isn't big enough to pay server tip outs and have the starting drawer amount. Then one day there is enough and i can pay all server cash tips and it has the starting drawer amount. Then I go to look at the daily summary report for a week or a month and the expected deposit and actual deposit numbers are totally off from what was put into the drawer. When calling toast about this I am told the system cannot decipher the negative and positive numbers. This to me doesn't make sense and is a flaw with their system in programming it to do the correct thing. A bank can do it! If i am entering the negative amount always it calculates correctly. It isn't until i get that one actual positive deposit and it throws the system off. I have realized the people answering the phones don't actually know how to operate this system and are basically reading from a computer screen to solve issues so I figured I would reach out to people who actually use this system on a daily basis for help!
