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Issue with names on the KDS that support is unable to resolve.

I am also having issues with Doordash displaying DD instead of the customers name, starting with he latest update. 

No changes to any settings. 

 

Same issue as https://community.toasttab.com/t5/restaurant-operations/issue-with-names-on-the-kds-that-support-is-...

Their solution did not resolve my issue. Its also messing up the order ready screen.

1 ACCEPTED SOLUTION

The sent us 2.82 build 6, and i can confirm that did solve our issue. 

View solution in original post

4 REPLIES 4

Also only showing first name for all orders, same as theirs was. 

Rob
Community Manager
Community Manager

Sorry to hear about this issue! Do you have a support case open?



Robert Anderson, Community Manager
Toast

Yes we do.  It looks like they just pushed an update to us today. Hopefully that fixes it.

The sent us 2.82 build 6, and i can confirm that did solve our issue.