‎06-29-2025 09:06 PM
So we have a kds screen that we mirrored onto a Philips monitor with a micro HDMI to HDMI chord. When I first installed it, it would randomly power cycle when we would have many orders on the screens. Just the kds would restart fyi. I tried switching every connecting cable that went into it from power to the USB bump bar extension. After swaping the screen it worked perfect. That is, until I adjusted the height of the KDS and I'm not sure what, but something happened and now the problem is back in full swing. I've gone through changing out every chord, including the HDMI and power chords, I've used a powered splitter on the HDMI to see if that would help. I've even switched the KDS with another screen and completely cleared the cached data. Nothing has helped so far. When I adjusted the KDS I moved it down a couple inches, it's slightly closer to some heat lamps (above them) but no part of it ever seems remotely physically hot. Has anyone had any issues with mirroring a kds screen like this? Or maybe just having multiple things (the bump bar and the HDMI) plugged into a kds?
I also have two other kids screens that mirror straight into 2 projectors and they also have bumb bars, one is by a fryer and the other is by a grill. Neither one have any issues.
Someone please help!
Solved! Go to Solution.
Labels:
1 ACCEPTED SOLUTION
3 weeks ago
I tried all previous solutions and the heat lamp all at once and it's stopped. To recap for anyone who stumbles upon this looking for help. I had suspicions that when the KDS starts to power cycle constantly throughout the day that something might be happening to the power supply, weakening it more than it should be. I switched the power supply with yet another KDS that doesn't have any devices hooked up to it. With the new power supply and new chords that were just recently put in for the bump bar and the micro hdmi to hdmi it's working fine. For good measure I've stopped using the heat lamp closest to it, but sometimes staff have still turned it on anyways and we havn't had any further disruptions.
8 REPLIES 8
‎06-30-2025 11:00 AM
Thanks for reaching out to the community! Is the issue here that the KDS randomly power cycles in its current location? You said this happened after raising the KDS, Is the power cord being pulled by chance, maybe causing the cables to disconnect a bit?
Robert Anderson, Community Manager
Toast
‎06-30-2025 11:22 AM
Yes the KDS is power cycling in it's current location. I've checked all chords and replaced and situated everything several times. It seems random, but it only happens if there's a lot of orders on the screen. If we're dead or just slow it is fine and hasn't restarted that I'm aware of. It also hasn't been correlated with using the bump bar, as in it doesn't power cycle right when you bump a ticket off the screen.
a month ago
You have also swapped out the KDS for different ones, and they work fine except in this particular spot?
Robert Anderson, Community Manager
Toast
a month ago
I've swapped it out once, the KDS that was having issues (let's call it KDS1) worked fine anywhere else, the one that was swapped in its place (KDS2) also worked fine. After adjusting KDS2 it started experiencing the same issues as KDS1. I have since swapped KDS2 for a different KDS3 with no aleviation of the issues.
Thank you very much for taking time to noodle on my issue.
