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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Support Email

How do I contact Toast support via email? I have the phone number, but I can't send screenshots over the phone and the wait time is 10+ minutes. I just want to send an email so I can go on about my day.

Due time Issues with 1st party delivery orders

Hi,We are using a local delivery company for our delivery orders, thus Toast is set for the 1st party delivery option - just like using our own drivers.  There are a few issues with the 1st party delivery options I have.The main issue is with the due...

Resolved! Fundraising Night

Hey there! Quick question (I need a response ASAP), we are doing a fundraising night tonight, and the set up is that 15% of sales are donated of sales if the customer mentions the event. So like they order and say I’m here for “X Event”. Is there a w...

Z Report

Hello everyone,I was hoping someone could assist in explaining the Close Out Report.  I am wanting to know if I can Close Out the report twice in one day since I have two shifts?

Loyalty

We are unable to close out some checks because we have gotten the following error message… “Error validating loyalty account”. Has anyone seen this before and can you tell me what the solution was? 

Butcher case meat pricing

Hi - I have a retail section of the restaurant which includes a butcher case.  The prices of the meats in the case are subject to different pricing.  What would others recommend for how to price this?  Open Price?  If I did that, then I would need to...

TDS on KDS

Would love to see on our KDS for our pizzeria to show when a driver is assigned to the order instead of me going to orderhub and checking.  It would be nice to see it right below the order number once its been assigned and shows a pick up time?   Thi...

Linking pos to printer

I have a food trailer next to my brick and mortar. I have the Ethernet and all that it takes to respond to the main system. I want to run the trailer off my existing system and print, take credit cards from the station I have in the trailer. What’s m...

Preauthorizing Credit Cards with Chip

Is Toast looking at adding the ability to preauthorize credit cards using the chip rather than the magnetic strip?  Since it currently only uses the magnetic strip, I feel it puts us at a disadvantage if a customer initiates a chargeback on a preauth...

Handhelds dropping WIFI

We've recently started having issue with our handhelds randomly dropping their WIFI connection during service.  I haven't been able to isolate it down to a specific one. Toast ran diagnostics on out router and said things looked fine on their end.  W...

Chargebacks

Has anyone seen an increase in in-disputable chargebacks? We are getting wrecked by these currently with one or two a week. I always submit a signed physical receipt and still lose the dispute. Ideas?

Toast Website

I am looking for someone to help guide us through creating a solid website for our operations in Toast. Do you know of anyone.    Cheers!! Rich 303-881-7057

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