We are an assisted service pub, guests order at a central order point but from that point we do full service. When the order goes to the KDS we then deliver a caddy with salt, pepper, napkins and cutlery. On quieter days we won't have someone fixed t...
When our Host assigns a table to a specific server (rotation, not sections) we need to notify the server that they now have a new table. This seems to work if our servers are assigned to a section or specific tables in advance, but not if we are in a...
Every year around the holidays we run a gift card special buy $50 get $10 free. The problem is that some guests will purchase $1,000 in $50 gift cards. The current process requires us to ring in twenty seperate gift cards one at a time. Can we enter ...
Just setting up my new Toast POS and would like to know if the delivery distance threshold for Canadian operators are in miles or can I set them up in kilometers.
Regarding in house delivery.I'm trying to understand delivery fees. Our previous system allowed for an area based delivery fee (one area is $3 and the next area is $4) It is basically based on distance, so, theoretically a distance based option wou...
So my restaurant was open 1/3 and 1/4. I received a deposit on 1/6 for $6.95 missing the actual deposits for sales on 1/3 and 1/4. I called on 1/6/25 and they stated that it was sent on their end and to check with the bank as it was on the banks end....
Good morning! I have been told that our employees can clock in/out via the Toast app. However, I have not been able to locate/verify this action. I have only used the KDS/POS hand held for this. Can any one give insight? Thanks R,Shawn
Hello,I am having trouble setting up my discount promos. We are adding a combo to where if you spend a certain amount or get a regular menu item, you can add on an ice cream for X amount. I have set it up to discount the ice cream added on to the ord...
Here by customer request – Toast Learning Design and Customer Training have partnered to develop a solution that enables restaurant employees to practice using the POS without access to Toast Web or the physical POS! Users can now access hands-on tu...
Is there a way to have menu items sync with my lead forms? The toast chat support keeps explaining to me how to do it, but the features they explain do not work, I still only have date/time and anything I manually add to the lead form based on the li...
is there a way that when a customer calls for a delivery, we enter the address and then google figures out the fee that is charged in my delivery settings? connect google maps and my pos insentially? i have my staff use their phone for mileage cur...
I entered and approved employee TAFW / PTO. They didn't get paid for it.I suspect it has something to do with the year cross-over and I'm concerned that there is a Toast Payroll bug or defect.I'm posting here for input because the Toast Payroll Suppo...
Hello!Has anyone using Text To Pay had success with having the orders route directly to the kitchen (KDS & Printer) once the customer has paid? When we joined Toast earlier this year in January, Text To Pay was promoted as an alternative to taking pa...
Here's an issue that Toast Customer Care is having trouble with, so I wanted to see if anyone else is using Toast gift cards. We were successfully issuing cards and scanning them for payment using the barcode scanner and the QR codes on the cards. Th...
We recently installed an Epson TM-L90 label printer to use for labeling our drinks. We chose the 1.5x3 small vertical label size, however it looks like the printing area is misaligned. There is a huge amount of space on the left of the label, and the...
