Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Forum Posts

Resolved! Refunding deposit on customer invoice?

We have a customer invoice that has a remaining balance after the deposit was paid. However, the event was cancelled within the timeframe that we still offer deposit refund.I want to confirm the steps of the process before I move forward with refundi...

PROTECTIVE CASE FOR TOAST 2 GO HANDHELD?

I purchased many toast 2 go handhelds for the staff.  However, recently 2 have been dropped and cracked along the case.  TOAST does NOT cover damage to the case.  I am looking for an OTTER BOX type protective case for the handheld.  I do NOT want a p...

eZcater integations

Anyone integrated their Relish/Ezcater marketplace into Toast? We are relatively new to Relish and would love to hear other who have done integrations. I do see Otter/Deliverect and believe they do have Toast integrations. It would be awesome if Toas...

Resolved! Report Inconsistencies

When I run a report at 3AM for a business day, for example business day 7/31. When i re-run it on a different day, for example 8/1, the reports are not consistent. Despite the last check being closed at 11:00PM on 7/31.What would be causing this?

Handheld security after payment.

After a guest makes a payment on the Toast Go 2 Handheld, is there a way for the device to automatically go back to the pin login screen once the payment confirmation pop-up is closed, or at least require a user pin to be entered to proceed past the ...

Resolved! DoorDash $1.50 increase

I remember a setting when I first was setting up DoorDash that asked if I wanted to add $1.50 to all of my menu items for DoorDash. I cannot seem to find where this setting is anywhere. Can anyone help? 

DB items NOT in any Menu

The question: how do I VIEW ALL items NOT in any active menu.So, it seems I finally understand "Add Existing", "Copy Existing", "Deep Copy". Finally comprehend this.So, now I am looking at "item database". YIKES!!! Let's look at item: Avocado - a ver...

Tip Management

Can Toast automate allocation of tips to those who initiate the order, regardless of who closes the order? The default set up is to assign the tip to whoever closes the check. The following scenarios create challenges:When a guest has a drink at the ...

PREAUTHORIZATIONS IN CANADA

Is there a timeline for this solution?It was mentioned while I was originally signing up my business and I was excited to share this with other venues like mine who were looking for a new pos solution with features like this one.