Kds updates with new smaller size sticky labels

[Sharkies]

Hello,

I received an email the other day saying new updates were coming to allow new smaller sticky labels to be printed. We have wanted to use this feature but haven't ordered it yet since the labels were too large.  I can't find any information on when this update will be released and how small the new labels will be for us to use?  Also, I am use to sticky labels that are cut from the printer and applied to an item.  I have found info in Toast central that the labels you use are actual peel and stick labels on a roll.  Can I get confirmation on this?  In general, who can I speak to that is an expert on this so I don't purchase anything and have to return it later.

Thank you,

Mark

[au79teahouse]

Which label printer do you have? And have you been using the same type/brand of thermal label all the time?

[Sharkies]

I have the Toast item label printer, purchased new directly from Toast.  Last night I was on the phone with customer care for over an hour and we decided to exchange this printer.  They are sending me a new one.  Keep in mind though, this will now be the third one I have had since December as the first one didn't work either.  No one can figure out why this is happening.  I hope the new I get resolves the issue but I expect it won't.  Yes, I have been using the same size/type/brand label from the beginning.  Purchased directly from the link Toast provided to use for this printer. Trust me, something is fishy here.

[au79teahouse]

It could be software issue with Toast TLP400. I have been using Epson TM-L90. Haven't had a problem so far.

[Sharkies]

That's good to know.  If this new printer comes and doesn't work as well, I will be insisting that they return it and send me the Epson one.  It's the same cost.  I only bought the Toast version as I assumed they had made sure that it worked well if not better than the Epson one.  I mean why put your name on it if they haven't made sure it works?

[au79teahouse]

I'm no expert. But there could be many reasons that cause the problem you have. Software problem is just one of them. One other thing that you can do to troubleshoot the problem yourself. Order a roll of labels with the same size but different brand on amazon and see if you still get the same problem. It could also be the quality of the labels or the rolls are defective. There are black squares/rectangles on the back of the labels to tell the printer when to stop and cut.

Just for your information. Epson TM-L90 uses linerless labels. Your current labels are not compatible with TM-L90.