Kiosk issues

[crewsventures]

We just purchased a kiosk and have been trying to get it to work for 3 months now. Support is no help and they just tell me to do the same thing over and over which doesn't work. The kiosk will not accept tap, apple pay it only accepts swipe. When i try to install toast software on the kiosk it acts like its installing it then restarts over and over. Theres no way to even access the menu to tell it which printer to use. This thing is useless and im not getting any help on even returning this thing to toast all the meanwhile they keep charging me $90 a month for the kiosk subscription. Anyone having similar issues or know how to get this paperweight to work properly.

[rcmck]

Looks like they might have the new toast launcher, should still be able to do all those steps though, just a little different, check out this article and video, might help guide them better. https://central.toasttab.com/s/article/Using-Toast-Launcher 

[Rob]

@crewsventures I Wanted to check in to see if this Kisok issue was resolved. 

[Sdaniel]

Hey @crewsventures !

I am sorry to hear about the struggle of finishing the Kiosk setup, I will say it's well worth it once it's working properly. We have Kiosks at three locations, and I agree that the initial setup was a bit confusing, but Toast support was able to help me out! I was given a secret password to unlock the Kiosk in order to access all the settings to finish the setup. We were a part of the beat testing though, and so this may have changed by now. 

[PEPZ_EM]

Sorry to hear about your issue—were you finally able to get it resolved?I’ve been trying to contact Toast for the past few weeks to purchase a kiosk, but every time I call customer support, I receive the same response: that a sales representative will reach out. Unfortunately, no one has followed up. It has been quite frustrating, especially when trying to get a simple answer. I’m located in Orange County, California.Looking forward to getting a response from toast after reading this.