Hey, all!When our restaurant first opened, we were doing counter service, so we had a cash drawer set up for one of our POS terminals. Since we're not doing counter service anymore (full service now, servers have their own bank for cash transactions...
Two nights ago we had a storm and internet was out at closing time. My employees could not run their shift review and therefore could not see what card tips were owed to them. Can I run a shift review for my employees the next day? Or what is the b...
When there is a large party and we add auto-gratuity there is some confusion when presenting the check to the customer. There are two problems. Customer needs to be told that there is auto-gratuity added so they don't add additional tips accidently.W...
Hello! I am trying to create a Omakase Event Booking using toast tables where my customers can purchase it online. How would I go about that?
We have dining on 3 floors when we are at full capacity, and have 4 separate service areas set up in Toast so we can re-route bar drinks to the correct bar. We are first-come, first-served and use Toast Tables for table management and waitlist.Doe...
Does anyone know if there is a way to offer our guests a way to do online group ordering via the toast website that does NOT involve having to use the "Digital menu/Order from your device/Pay from your device" upgrade? We do not have table servers a...
We have what feels like a complex setup that's proving challenging to operate and maintain good data. We operate a wine and cheese bar, and also have a retail section at the front with bottles to go, cheese, and other packaged food items.On the resta...
My casher tried to refund one item of the check.A customer bought 5-6items and paid by credit card and she canceled one of those. Also she asked the casher to refund with cash. The casher called the check, selected the item and void it.I looked at ...
My card reader will accept credit card transactions but will decline all debit card transactions. Has anyone else had this issue? I have been waiting to hear back from support for a few days now and need to get this issue sorted out.Thanks!
Hello! I need to install my KDS in a very hot part of my kitchen directly next to a flat top grill and over a toaster. Has anyone done this?
I have searched extensively and I have not been able to find anything on Employee Abuse with Loyalty Rewards points. Recently, over the last several months I have noticed reward points have been out of control in redemption. So I decided to dig in an...
Hey Toast users!We are thinking about trying 'Shipday' delivery. They said they are fully integrated with Toast and a lot of Toast customers use them already. Nothing would change on our end; we would just be able to utilize both Uber and Door Dash...
Hi everyone,We’re working on a new menu tailored for commuters, especially since we have a few locations near train stations. We plan to promote this menu through our branded mobile app and offer a promo code for customers who order from it. The menu...
For year's we've been able to use a delivery dining option in our POS (so it includes customer info, address, etc.) without enabling delivery online.It seems with the updates to TDS this is no longer the case. For a while we were able to enable deliv...
There used to be a setting in UI settings for tipping that required a manager override for large tips. For example we had it set something like over $20 and mor that 100% of the check required a manager override. Recently we had a large tip that didn...
