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New Kiosk UI having problems with Gift Cards?

www
Soup II

yesterday

Is anyone else experiencing issues with Gift Cards using the New Kiosk Experience?

I've been getting reports of Kiosk screens freezing and getting stuck on the "Payment Processing" screen after customers try to use their Gift Card to pay.

This appears to only affect Kiosks after switching to the New Kiosk Experience.

I have not submitted a ticket yet because it doesn't appear to happen every time so I'm not sure if that's the real reason. But I never got any complaints on the old Kiosk UI.

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1 REPLY 1

au79teahouse
Community Ambassador

52m ago

We don't get gift card payment at the kiosk very often. We experienced this issue only once last month. Not sure what caused the glitch. Could be network connectivity issue.

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