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New Kiosk UI having problems with Gift Cards?

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Soup II

2 weeks ago

Is anyone else experiencing issues with Gift Cards using the New Kiosk Experience?

I've been getting reports of Kiosk screens freezing and getting stuck on the "Payment Processing" screen after customers try to use their Gift Card to pay.

This appears to only affect Kiosks after switching to the New Kiosk Experience.

I have not submitted a ticket yet because it doesn't appear to happen every time so I'm not sure if that's the real reason. But I never got any complaints on the old Kiosk UI.

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2 REPLIES 2

au79teahouse
Community Ambassador

2 weeks ago

We don't get gift card payment at the kiosk very often. We experienced this issue only once last month. Not sure what caused the glitch. Could be network connectivity issue.

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Soup II

2 weeks ago

Thanks au79teahouse!

We have about a dozen stores that have gone back to the old Kiosk interface, while two stores have no issues with new Kiosk UI.

I haven't had time to really investigate this, so the only thing I can do is gather more information for now.

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