So our sales rep told us that if we signed up for the Google Ads through Toast (and pay Toast a fee) we'd get matching ad dollars from Google. He said we could get new customers. So, we tried it. We entered all the demographic info to reach our tar...
Hello, anyone else have an issue with not being able to edit items on an order once the proposal goes out? The event isn't confirmed so in theory we should be able to edit & delete items on the order, not just void them. We often make several changes...
It seems like the switch to the new Advocates Program has screwed up previous referrals. I had to email multiple times to get payouts approved for 6 locations that have went Live. I have another location that has gone Live over a month ago, and it'...
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We have a prep station KDS for the barista to make drinks from and another prep station KDS to run the drinks from. The barista makes the drinks and the order gets fulfilled on the other screen when someone takes the drinks to the table. The baristas...
This is the first inventory that we have taken using xtraChef. I have populated a beginning inventory in order to take this month's inventory but somehow the beginning inventory is now the ending inventory. How do I change this?
WE have been using Toast's credit card surcharging fees, but the amount we take in doesn't come close to offsetting the fees that they are taking. Does anyone else see this problem? We might need to start looking for other options.
So we have to go in and manually adjust prep times on take out and delivery with smart quote.Obviously we are busier on Friday - Sunday so we have to take prep time to 45-60 minutes from a normal weekday of 15-20 mins.Would be great if there could be...
Hi Toast Team,First off, thank you for continuing to invest in the Toast ecosystem. We’ve been heavily focused on self-ordering and kiosk experiences in our operations, and I wanted to share some honest feedback and feature requests that I believe ma...
We recently switched to KDS screens. Some of our locations do heavy carryout business where we have an expo station that handles dine-in orders and another station that expedites carryout orders. All orders come from the same prep stations. Is the...
Does Toast have item cooking timer, where the KDS automatically counts down prep time after a chef confirms start cooking the order, and then flashes to remind them when it's done?
I'm looking for additional best practices. We have 2 KDS screens in the BOH. One is the main expediter screen and the other is designated for online orders and a dedicated POS for ToGo orders. When on online order comes in, the main KDS prints a k...
I run a restaurant where we have servers and I'm having an issue confirming the cash activity at the end of the week. I am not sure if it's an issue with how the servers are closing out their shift, with how they use the register, or a mix of both.We...
I want to track cook's ticket time performance. I can give each cook KDS permission. I have them sign in at their prep station. The ticket details, under kitchen operation reports has the data I need. I want Toast AI to average the fulfillment time...
I had an event that is done and has been invoiced. I have the CC information, but it won't let me charge it out. The CC information is correct, but the error code is "Transaction Denied". It shows the order as "confirmed". How do I resolve this?
