We currently add a mandatory 20% service fee to all in house orders.If a guest pays with a gift card, the gift card automatically applies to the service fee as well as the rest of the check. Our policy is that the guest must pay for the service fee o...
Please can Toast make it possible to change online orders Pickup Dates & Times!We are a butcher shop and place our Online Thanksgiving Menu up like 7 weeks out from Thanksgiving to allow customers to place schedule future pickups for Thanksgiving Wee...
We use old school printed tickets in our kitchen. Frequently we have issues with ridiculously long ticket length.It typically happens with online orders- example a customer orders 30 meals and it ALL PRINTS ON ONE EXTREMLY LONG TICKET. I had a tic...
Just lost our 5th chargeback in a row. 4 of them were contactless or chip with a signed receipt. 1 of those was one of our employees and the card company automatically lowered his tip to 25%. The 5th one was a walk out on a pre-authorized tab. It is ...
Consolidate Modifiers is a great option to have enabled for people who want double/triple the selected modifier (where duplicates are allowed), for example "2x Horseradish". The problem we've run into is that when combined with a pre-modifier, the pr...
Hello! I was wondering if anyone could point me in the direction of how to ensure my BOH employees do not appear in Toast Tables. Even though they do not have FOH permissions, they still appear on Toast Tables as an employee eligible for a section/ta...
Hello!I would like to express my complaint about the impossibility to sign in my Toast Payroll. Firstly, I am unable to log in my account. Then I press ''Forgot password" so to be sent an email in order to fix my account back. Sadly I see the followi...
Hi There, I am looking for insight into a minor issue we are finding with out auto-fire device for online orders. Normally the ASAP orders fire just fine, and print out right away. However, seemingly at random, we will get a batch of 6 orders printin...
Why does the discount number on the sales summary page when looking at the category NOT match up the overall discounts when looking at the cash management/loss report and discount report?
All my inventory needs to be remapped. This is not good. I spent a long time setting this up. And everything is being under not recognized, giving force numbers full cost. They are not accurate
is there any help with recipes and an establishment that is more bar/cocktail oriented
When I set up my delivery partners integration, everything seemed good. I chose to add 1.50 to each item. That carried over. However, I gave a few items that the price is based on size. Those prices stayed the same. I need to know how to get the 1.50...
I need advice on moving our wine club members to a Toast-driven membership or subscription program. We are trying to consolidate our systems. Is there an integration or part of Toast that allows us to charge a monthly subscription fee to customers of...
Trying to use the new packaging preferences options but they don't seem to show on KDS/Orders Hub/Receipt when Curbside is selected, though it does show the option to select preferences during checkout, is this a known issue?
There are new permissions 1.21 and 1.22 regarding employees using a chat feature. I cannot find any training material regarding these items. Any feedback on how these features work or where I can find training materials?
