New Updates Online Order

[cams2017]

As a small business owner with a single restaurant location as well as a private delivery service and talking with other restaurants, when i found out about the .99 per order for online ordering to cover the cost.  As a restaurant i feel like not to have control of the cost being sent to the customer is not right.  I wish we could not charge this fee due to customers concerns. I also know that other restaurants are not happy with this change and charge that is being done by Toast for online ordering.  We still get charged monthly for the online ordering and now charging the customer .99 per order over the $10 is just crazy.  
       I hear its increasing sales due to the new online ordering but if it increase sales by 12% so example i do 20 orders a day online and i get a 12% increase  that will put me at 23 and now not only is the increase of 12% getting that .99 Cents charge but my previous 20 customers now will get charged as well. 

Please don't require this charge and pass it on to the customers and still charge us a monthly amount.

Happy to talk to anyone at TOAST with this and i know there is about 30 restaurants with Toast not happy with this and looking at other options . 

[pizzagirl542]

I'll make 31. Did we get a heads up about this? I have a few customers voicing their opinions and it isn't positive

[JessSarge1]

Hi @pizzagirl542 - thank you for the post. We communicated to all customers via email and notifications in the Toast back-end. Please feel free to DM if you did not receive any messages. Thank you.

[escoop]

Email RestaurantsWorkingTogether@gmail.com to get the login details for a zoom call for restaurants that need a solution to Toast's attack on our customers.

[JessSarge1]

Hi @escoop @Kmainoturner @pizzagirl542 @SunnyinAZ and others:

Jessica from Toast here. We appreciate that this group is getting together tomorrow night and having more discussion about the new Digital Ordering suite and Order Processing Fee. After your call we would like to find time with two to three leaders from the group to have a follow-up conversation with one of our leaders. Please message me directly and we can schedule time as early as tomorrow to meet. We recognize that this change has been challenging and we want to continue to maintain open dialogue with our customer community. Thank you!