04-19-2023 05:25 AM
Toast has implemented an automatic, non editable, non adjustable, online order processing fee of $0.99 on every order over $10.00. Their reasoning is just a bunch of rhetoric to make more money - this time off of our customers! It is unfair to our customers who are already hit with record inflation, increased cost of dining out, and added costs that are under the guise of "FEES". It is unfair to us, the restaurants who are using Toast, who have to explain this uncalled for "Fee" to our customers. With a threshold of every order over $10, it is basically every order. REMOVE THIS FEE
05-19-2023 12:33 PM
Thank you for expressing your dissatisfaction to us on this forum; your response has been relayed to our internal teams. The best answer I have to provide is listed in the thread here:
https://community.toasttab.com/t5/guest-experience/order-processing-fee-to-guest-on-mobile-ordering/...