Hey everyone,One of our locations is experiencing an issue with Third-party (DoorDash) orders not firing automatically. The issue started on Friday and has continued since. I called Toast support on Friday but was told I'd get a callback. The picture...
Hey everyone!Creating internal employee-only appreciation tokens or gift cards within Toast. A client currently recognizes outstanding performance and guest-mentioned efforts through reviews, unfortunately lacking a trackable and transferable system....
This has been happening for the past couple of months. Randomly when an employee tries to log into the POS they are greeted with a error message stating "Unauthorized User." Once this happens no other employee can log into that POS until a manager n...
Hi, we are a larger bar/grill that does not typically host parties or really large groups. We do, however, make an occasional exception. Our servers work for their own tips 99% of the time, but with the big parties, they split. We normally ring ev...
Some things I have been trying to get implemented. Since we started using toast, heading towards our 3 year mark, there have been several ideas that I have seen pop up, from the old system as well as on the new toast community, I have been pushing fo...
Currently, our takeout terminal is sending items to individual tickets for take-out orders. Can you turn off coursing at JUST a specific terminal or does that require a whole separate take-out menu by copy and pasting our regular menu and renaming it...
I have my kitchen tickets set up to separate items by course. This works for dine in and phone orders, however, does not print correctly on online orders. Does anyone know how to correct this?
I am in the process if opening a new restaurant/bar. We have been in the business for awhile but this will be the first full service location. Can anyone give me advice on how bartenders should be tipping out barbacks? I have asked many people a...
Is there a way to pull a report in back end to find orders by dining option? For example, if I want to look up all the orders placed as a Takeout (or any other specific dining option) on 2/11, is this possible? Thanks
Is anyone experiencing credit card deposit delay this morning on 2/15/2024 ? Am I the only one
Is it possible with Mobile Order and Pay to have the order need confirmation the same way Takeout Orders do? We have set Dining Behavior to takeout but it doesn't let us manually look at order and send it. Just sends it after payment.
We had an incident today where a customer called in an order for delivery (We use TDS / Delivery by DoorDash), but our cashier mistakenly selected the wrong option. The cashier selected "DoorDash - Delivery" instead of "Delivery by DoorDash"As you ca...
Can you use container sizes (1/6, 1/3, 1/9) for prepped ingredient inventory UOM and weight in a recipe for the prepped ingredient?Example: I have a prep recipe as an ingredient in a recipe. The prep recipe UOM is 1/6 container. The recipe calls for ...
how i can add money to a gift card (add value)
When I press pay, it prints out on both printers, the TKP300 and TP200, and it comes out double-order. What I want is that when I press print, it shoots out when payment is processed, and it comes out of only 1 order. I want the label to go and dine ...
