Reopening Shift Review Throws off Drawer

[seanmsulli]

We recently had an issue where we closed out a servers shift review and put the cash she owed into one of the drawers. For various reasons we then had to undo the shift review. The next day, the drawer was showing that it was under. After spending a lot of time trying to figure out why the drawer was under, we realized that it was under the exact amount of the servers initial shift review.  When you do a cash in or our, and then undo it, you see the initial cash in and the undo in the cash drawer transaction list.  When I undid the shift review, if just removed that transaction from the list, no sign that it was initially done and not indication that it was undone, but it still left the money in the safe. This strikes me as a huge oversight in the drawer reporting.

[Rob]

Thanks for reaching out and providing this feedback; I'm glad you were able to figure out the discrepancy!  I will pass this feedback along to our team! For anyone else who may experience discrepancies, below are some steps you can take to identify and resolve cash drawer reporting issues. 

- Check the End of Day report to see cash movements and ensure all payments went to the correct drawer.
- Review the Drawer History report to examine each cash drawer's details and verify all actions taken during a shift.
- Use the Update Entries button cautiously to solve discrepancies by adding entries or updating balances.
- Ensure all employees have successfully closed their shifts by checking the Shift report.

[seanmsulli]

Just to clarify with regards to your first step, we attempted to check the cash movements, but they didn't show. The cash collected entry just disappeared from the list, but he drawer was still looking for that money. That's the whole point of why I reached out.