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schedule override on Toast - do they push to DD, UE, GH

shone
CAB Member

For online ordering, if I want to set holiday closures, for example on Christmas day 12/25

If I go to "Overrides" section under "Online Ordering Hours" and add a closure date, does it push to Doordash, Grubhub, and Ubereats if I have those integrations?

Thanks in advance for the help

1 ACCEPTED SOLUTION

josh212
Community Ambassador
  1. josh212_1-1703227110329.jpeg

    This is what i follow. Just to be safe I set everything on the partners website plus Google yelp trip advisor Bing. etc a year ahead of time.  So I just set the holidays for 2024-2025 right now in case I forget somehow. We  also only close on Easter, thanksgiving and Christmas and early on Christmas Eve and  New Year’s Eve so its not too hard.

View solution in original post

6 REPLIES 6

Rob
Community Manager
Community Manager

Hey @shone after reaching out to my team, they suggested it might have been a scheduled order that was created before the schedule override. This of course is just a guess. They also suggested reaching out to Grubhub with the order information. 
The last step would be reaching out to Toast support with the order information, from there we can take a look at the Order Audit history and possibly find more info. 



Robert Anderson, Community Manager
Toast

josh212
Community Ambassador
  1. josh212_1-1703227110329.jpeg

    This is what i follow. Just to be safe I set everything on the partners website plus Google yelp trip advisor Bing. etc a year ahead of time.  So I just set the holidays for 2024-2025 right now in case I forget somehow. We  also only close on Easter, thanksgiving and Christmas and early on Christmas Eve and  New Year’s Eve so its not too hard.