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schedule override on Toast - do they push to DD, UE, GH

shone
CAB Member

For online ordering, if I want to set holiday closures, for example on Christmas day 12/25

If I go to "Overrides" section under "Online Ordering Hours" and add a closure date, does it push to Doordash, Grubhub, and Ubereats if I have those integrations?

Thanks in advance for the help

1 ACCEPTED SOLUTION

josh212
Main Course I
  1. josh212_1-1703227110329.jpeg

    This is what i follow. Just to be safe I set everything on the partners website plus Google yelp trip advisor Bing. etc a year ahead of time.  So I just set the holidays for 2024-2025 right now in case I forget somehow. We  also only close on Easter, thanksgiving and Christmas and early on Christmas Eve and  New Year’s Eve so its not too hard.

Josh
Community Ambassador

View solution in original post

6 REPLIES 6

Rob
Community Manager
Community Manager

Hey @shone after reaching out to my team, they suggested it might have been a scheduled order that was created before the schedule override. This of course is just a guess. They also suggested reaching out to Grubhub with the order information. 
The last step would be reaching out to Toast support with the order information, from there we can take a look at the Order Audit history and possibly find more info. 



Robert Anderson, Community Manager
Toast

josh212
Main Course I
  1. josh212_1-1703227110329.jpeg

    This is what i follow. Just to be safe I set everything on the partners website plus Google yelp trip advisor Bing. etc a year ahead of time.  So I just set the holidays for 2024-2025 right now in case I forget somehow. We  also only close on Easter, thanksgiving and Christmas and early on Christmas Eve and  New Year’s Eve so its not too hard.

Josh
Community Ambassador