Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Forum Posts

Resolved! Add an additional Label printer

Hello,If I want to add an additional label printer to print the exact information as the first label printer, am I able to link off the first printer using a splitter or do I need to run an additional home run from my office 50’ away?thank you. 

Kitchen Service Fee Programming

Hello! Does anyone have any advice on programming a percent based kitchen service fee to all checks that will not be added as sales and will be easily identified on the server checkouts to take out of their gratuities. Below is what I have figured ou...

Reopening Shift Review Throws off Drawer

We recently had an issue where we closed out a servers shift review and put the cash she owed into one of the drawers. For various reasons we then had to undo the shift review. The next day, the drawer was showing that it was under. After spending a ...

Resolved! Items Sold report

Hi all, Thank you for all of your help over the last few weeks.  Ran across another question we can not find.  I was wondering if there is a report to show each individual menu item sold and during the hour/time in which it was sold?  I can go ticket...

Transfer Check to Table on Toast Go 2

We run a unique operation where tabs are typically started before the guest is seated at a table. While using the Toast Go 2, we do not have the option to transfer the check to a table. You can complete this task on the terminal. Is there a setting w...

Resolved! tip disappears

So we are having an issue with online orders and the tips disappearing.  When the guest picks up the order, and the team member goes to close the check out, they try to transfer the check to their account, but Toast won't let them.  It gives an error...

Resolved! Menu issues

We have been with TOAST for fifteen years (15) months, and it has been a nightmare. Whenever we request an update to our menu to update prices, menu additions, change a category, they screwed up our menu or the agent put us on hold or disconnect the ...

Resolved! Adding table number on Label printer ticket

Is it possible to add the table number on the label printer ticket for dine-in orders?I have an Epson L-90 printer for printing drink label. The tickets only display the ticket number, guest name, and order. For dine-in orders, it's difficult to loca...

DoorDash integration Ticket due times

Hi All!I wanted to share some info I learned this week that may be affecting another restaurant out there!We have DoorDash Integration. Our online ordering/third party delivery is set for a minimum of 20 min prep time with additional rules set for ex...

Stealing

Hello, I noticed my manager started changing everyone’s time entries to their benefit. Has anyone experienced this ? What would his benefit be ? Get money under the table ?

Printer Problems

I'm having a strange issue where certain items aren't sending through to the kitchen. It happens sporadically and seems to only be happening to items under my "pizza" section. For example, I will wring through wings, a salad and a pizza but the pizza...