Just lost our 5th chargeback in a row. 4 of them were contactless or chip with a signed receipt. 1 of those was one of our employees and the card company automatically lowered his tip to 25%. The 5th one was a walk out on a pre-authorized tab. It is ...
Consolidate Modifiers is a great option to have enabled for people who want double/triple the selected modifier (where duplicates are allowed), for example "2x Horseradish". The problem we've run into is that when combined with a pre-modifier, the pr...
Hello! I was wondering if anyone could point me in the direction of how to ensure my BOH employees do not appear in Toast Tables. Even though they do not have FOH permissions, they still appear on Toast Tables as an employee eligible for a section/ta...
Hello!I would like to express my complaint about the impossibility to sign in my Toast Payroll. Firstly, I am unable to log in my account. Then I press ''Forgot password" so to be sent an email in order to fix my account back. Sadly I see the followi...
Hi There, I am looking for insight into a minor issue we are finding with out auto-fire device for online orders. Normally the ASAP orders fire just fine, and print out right away. However, seemingly at random, we will get a batch of 6 orders printin...
Why does the discount number on the sales summary page when looking at the category NOT match up the overall discounts when looking at the cash management/loss report and discount report?
All my inventory needs to be remapped. This is not good. I spent a long time setting this up. And everything is being under not recognized, giving force numbers full cost. They are not accurate
is there any help with recipes and an establishment that is more bar/cocktail oriented
When I set up my delivery partners integration, everything seemed good. I chose to add 1.50 to each item. That carried over. However, I gave a few items that the price is based on size. Those prices stayed the same. I need to know how to get the 1.50...
I need advice on moving our wine club members to a Toast-driven membership or subscription program. We are trying to consolidate our systems. Is there an integration or part of Toast that allows us to charge a monthly subscription fee to customers of...
Trying to use the new packaging preferences options but they don't seem to show on KDS/Orders Hub/Receipt when Curbside is selected, though it does show the option to select preferences during checkout, is this a known issue?
There are new permissions 1.21 and 1.22 regarding employees using a chat feature. I cannot find any training material regarding these items. Any feedback on how these features work or where I can find training materials?
Phone support is time consuming and is not helpful for sending screen shots! Will Toast reinstate the online help desk? I won't be posting restaurant data to a public forum!
I'm talking about the main slip, not the items going to their prep stations. Is this feature possible?
Gift cards have been a game-changer for my business. We introduced gift cards as a way to attract new customers and encourage repeat visits. Over time, I've discovered several benefits and creative ways to leverage gift cards to enhance customer loya...
