Screen only works with prep station settings not kitchen display settings

[Sdaniel]

Hello,

One of our locations recently reached out and mentioned that their screen can no longer be turned into a Kitchen Display, they can only assign a prep station to that screen. For context, we use two separate screens on the expo side. 1 screen displays all carryout, online ordering, and third-party orders and 1 screen displays ONLY Dine in Food orders. The screen we use for carryout used to be set up as a kitchen display screen, but recently orders stopped appearing when set up as a kitchen display. It works dine if it's set up as a prep station. 

Any ideas or troubleshooting suggestions?

Thank you,

Sayra 

[Rob]

Hello @Sdaniel ,
I'm sorry to hear that you're experiencing difficulties. For immediate help, please reach out to Toast support. To allow the community to help better, could you please provide more details about the issue, such as Error messages or screenshots? 

I would also try the steps mentioned in the article below!
Get Help With KDS Tickets

[Sdaniel]

Hey Rob, 

I will reach out to Toast customer care in the morning. Currently we are experiencing different technical issues and multiple locations with different scenarios. Today I reached out to Toast for a different issue, however I am not confident that the settings he adjusted will resolve it. The issue I listed in this post also happened to another location on Friday, and I used the instructions you listed to troubleshoot, unfortunately that did not work. 

[Rob]

Okay, I will reach out via DM's for more info so we can educate these issues!