05-12-2023 07:49 PM
I work in a fast paced brewery/restaurant. When a guest wants to start a tab, I take their CC and swipe it. However, the system only stores their name (and items on their tab). When they come back to pay their tab, I have to get their card again to swipe/pay. This is confusing for them since I already swiped the card. It’s also inconvenient if the spouse comes up to pay, then they have to go back and get the card. Am I doing something wrong? Is there a way to open the tab so that it stores their info and I don’t have to get their card back to pay it?
05-12-2023 07:58 PM
You need to enable pre-authorization if you want to do that.
https://central.toasttab.com/s/article/Card-Pre-Authorization-Configuration-Device-Setup
https://central.toasttab.com/s/article/Card-Pre-Authorization-FAQs
05-12-2023 07:58 PM
Sounds like you will need to run card per-authorization. Here are links to articles that might be helpful:
https://central.toasttab.com/s/article/Card-Pre-Authorization-FAQs|
https://central.toasttab.com/s/article/Card-Pre-Authorization-Configuration-Device-Setup