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tips

hi

would you please help how I can add the tips to closed checks

6 REPLIES 6

Rob
Community Manager
Community Manager

Hey @leyla, thanks for reaching out with this question! Here is a link that will help you!

Adjusting Tips After a Check Has Been Closed



Robert Anderson, Community Manager
Toast

Hi,

Can anyone explain why you cannot add a tip a day or two later? You used to be able to do this which was great. Our restaurant often has larger orders placed in advance and we require payment at the time of the order, if over $50. We used to be able to get a signature from them on the day of pick up and they had the option on the receipt to leave tip and we used to be able to go back in the back end and find the check and add the tip. Now you can't and the only way to get a tip is to ask them over the phone if they would like to leave a tip in advance, which is obviously awkward and not ideal.

Rob
Community Manager
Community Manager

Hey @WoodFiredPizza7, thanks for reaching out with this question; I will relay this to my team and l see if I can find out more! 



Robert Anderson, Community Manager
Toast

Hi Rob, just wanted to follow up to see if you had an update? Thank you.