Toast Cash Deposit Unable to Calculate Correctly with Voids

[ANMOperations]

Can anyone explain to me why the Toast POS system is unable to calculate a cash deposit correctly when an employee messes up a Void.

What am I missing?  I understand Managers are supposed to void cash transactions from the same terminal/tablet that they processed the payment on but I find it ridiculous that if an employee makes a mistake I have to count on a 3rd party system to notify us that there is a cash shortage.

Is there a setting that is incorrect in the system or anything I need to check that will fix this?

Example

Payments- $805.48

Voids- $67.07

Expected Deposit- $738.41(This is what it should be)

Toast Displays- $689.31 due to a void done incorrectly

[au79teahouse]

There are various reasons that may cause this.  Understand that Toast tracks cash movement and cash sales separately. Check if you have any cash outs on the day. Look for the line that says "cash adjustments" on the Z-report. If you have negative amount for cash adjustments, that usually means cash outs occur on the day or money short in drawer.

Let's say you only take cash and you don't accept any other type of payment other than cash.

Your drawer starting balance is $400.

Your total payment amount is $805.48, which including the order with an amount of $67.07 that is supposed to be voided.

You cash amount of the day should be $805.48.

If there is no cash out occurred on the day, every order is paid for (except the order that should be voided), and exact changes are given back to customers, you should get a expected deposit amount of $ 805.48.

Now, let's look at your cash drawer. Your cash drawer starts with $400 +  $738.41 (money is actually received for today's sales), your drawer actual balance is $1138.41. However, because of the order that is not voided correctly, system thinks there should be $1205.48 in your cash drawer. But you only have $1138.41. System will show your expected deposit is $805.48 with a shortage of $67.07.

I was very confused when we first switched to Toast. I may be able to help if you have more questions.

[josh212]

The Cash needs to be replaced with another payment form or transferred off the check. Due to the fact that the credit card it still authorized and not captured. So not accounted for 

That being said make sure you are looking at voided payments as that is not your usually voids on sales summary.

[Kirsten_H]

Last night I had a server accidentally cash out a ticket that was supposed to be half cash/half credit payment.  The manager was not able to adjust the cash payment to actual, so she voided it, then applied the credit payment and the correct cash amount.  The server's shift report had the voided cash in the "Cash in Hand(Collected Cash Payments) amount, even though the Cash Payments amount was correct lower on the shift report printout.  Would this be caused by not voiding the payment on the same device as it was initially entered on?  It caused a great deal of confusion, because based on the shift report, the server would have walked away with $9 instead of $250 that was his actual tips.

Thanks for any input.

[au79teahouse]

When you said "Last night I had a server accidentally cash out a ticket", are you talking about the "cash out" under cash drawer?

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