cancel
Showing results for 
Search instead for 
Did you mean: 

Toast Catering & Events manual payments - time of day

When we mark a Catering & Events order as paid, sometimes the payment gets recorded at the time it's processed and other times it gets recorded at midnight (manual payments like cash, check; credit card payments did not have this issue).  This is problematic because it causes issues when sales/payment info is imported into our ERP it treats the midnight time as the day before.  For instance, if some records a payment today (10/29) but Toast defaults time to midnight, then either Toast or our ERP treats a 10/29/25 12:00 AM payment as occurring on 10/28.  Thus, we completely miss accounting for these payments.  

1 - why do some payments get recorded at midnight?

2 - if this is not fixable, is there a remedy?

Thanks for any insights and help.

2 REPLIES 2

Rob
Community Manager
Community Manager

Were you able to get an update about this through Toast Support? 



Robert Anderson, Community Manager
Toast

When I brought it to their attention they told me there wasn't anything that could be done about it.