10-29-2025 10:20 AM
When we mark a Catering & Events order as paid, sometimes the payment gets recorded at the time it's processed and other times it gets recorded at midnight (manual payments like cash, check; credit card payments did not have this issue). This is problematic because it causes issues when sales/payment info is imported into our ERP it treats the midnight time as the day before. For instance, if some records a payment today (10/29) but Toast defaults time to midnight, then either Toast or our ERP treats a 10/29/25 12:00 AM payment as occurring on 10/28. Thus, we completely miss accounting for these payments.
1 - why do some payments get recorded at midnight?
2 - if this is not fixable, is there a remedy?
Thanks for any insights and help.
11-11-2025 03:13 PM
Were you able to get an update about this through Toast Support?
11-11-2025 03:22 PM
When I brought it to their attention they told me there wasn't anything that could be done about it.