I had an event that is done and has been invoiced. I have the CC information, but it won't let me charge it out. The CC information is correct, but the error code is "Transaction Denied". It shows the order as "confirmed". How do I resolve this?
SpoilerEveryone needs to be aware that there is a huge issue with the Catering & Events module affecting Gratuity distributionEveryone needs to be aware that there is a huge issue with the Catering & Events module affecting Gratuity distributionWe ha...
The goal is to sell drop off catering to pharmaceutical representatives. They can't buy this from any business that also sells alcohol, and our current location does. The rep will submit invoices for reimbursement and they will check his CC stateme...
Hello Toasters!We are finalizing the setup of our catering program with the next step being to go live with catering online ordering to allow guests to order themselves. One of our concerns is how to ensure the team gets notification for an order as ...
Hello, Would it be possible for the Customer Notes box - currently visible only within the customer profile - to also appear under Customer Details when creating an catering order?When viewing a customer’s profile, there is a Customer Notes section w...
Just wanted to introduce ourselves! My husband and I are very experienced Toast users with multiple integrations including KDS, MarginEdge, Toast Go Handhelds, Catering, Online Ordering, Waitlist & Reservations, Loyalty, ...We are located in Ocean Ci...
Is there a way to have menu items sync with my lead forms? The toast chat support keeps explaining to me how to do it, but the features they explain do not work, I still only have date/time and anything I manually add to the lead form based on the li...
I’m a little surprised gift cards are not available as a payment option for Toast Catering & Events, neither on the back end invoices nor on the guest’s end for invoices or online ordering. I spoke with support and they said the engineering team has ...
How do you set the tip percentage options to be calculated based on the the total bill and not just the remaining balance? For example, let’s say I have a $400 catering order and the deposit is $200. When I go to collect the remaining balance after t...
When we mark a Catering & Events order as paid, sometimes the payment gets recorded at the time it's processed and other times it gets recorded at midnight (manual payments like cash, check; credit card payments did not have this issue). This is pro...
Our Catering Online orders are showing up in the Catering page with their correct order numbers (#440, #441, etc), but they are assigned Order #1 when they show up on our KDS screens. This leads to confusion and duplication when orders are assigned o...
Hello I was wondering if I got the catering and events package would I be able to control how the gigs come in? The reason I ask is because it takes 3 days for me to marinate and smoke my meats and I want to know if I can set a limit of time in advan...
Hello! I am trying to create a Omakase Event Booking using toast tables where my customers can purchase it online. How would I go about that?
I wanted to ask if you all have any advice or insight into the best process for entering EZ Cater orders into Toast, as we're getting close to rolling it out. Since EZ Cater doesn’t integrate directly with Toast, I understand from another restaurant ...
I’m looking for a way to exclude certain items from having service charges applied. Specifically, we charge rental fees for some of our event spaces, and we’d like to ensure that service charges are only applied to food and beverage totals—not to the...
