I’m a little surprised gift cards are not available as a payment option for Toast Catering & Events, neither on the back end invoices nor on the guest’s end for invoices or online ordering. I spoke with support and they said the engineering team has ...
How do you set the tip percentage options to be calculated based on the the total bill and not just the remaining balance? For example, let’s say I have a $400 catering order and the deposit is $200. When I go to collect the remaining balance after t...
When we mark a Catering & Events order as paid, sometimes the payment gets recorded at the time it's processed and other times it gets recorded at midnight (manual payments like cash, check; credit card payments did not have this issue). This is pro...
Our Catering Online orders are showing up in the Catering page with their correct order numbers (#440, #441, etc), but they are assigned Order #1 when they show up on our KDS screens. This leads to confusion and duplication when orders are assigned o...
Hello I was wondering if I got the catering and events package would I be able to control how the gigs come in? The reason I ask is because it takes 3 days for me to marinate and smoke my meats and I want to know if I can set a limit of time in advan...
Hello! I am trying to create a Omakase Event Booking using toast tables where my customers can purchase it online. How would I go about that?
I wanted to ask if you all have any advice or insight into the best process for entering EZ Cater orders into Toast, as we're getting close to rolling it out. Since EZ Cater doesn’t integrate directly with Toast, I understand from another restaurant ...
I’m looking for a way to exclude certain items from having service charges applied. Specifically, we charge rental fees for some of our event spaces, and we’d like to ensure that service charges are only applied to food and beverage totals—not to the...
Hi All! We run a private events department at our locations, and would like to ensure that we are tracking and reporting private events vs regular in house sales appropriately. We have an "Event" dine in category, but want to make sure that it's bein...
I am trying to create an Event Timeline. It is a two-day event. When I enter the timeline description, it does not give me a date option, only the time. Also, when I have a two-day event and both have breakfast, how do I tell it which day is which...
Once I create a schedule for a multi-day event, how do I transfer it to the Order Timeline?
We are attempting to extract data from Toast and manage it with Power Query to streamline our order management process for catering events and holiday meal orders; the goal is to improve efficiency and eliminate errors associated with hand tallying i...
New to Toast catering, but we have had several issues already! The catering sometimes shows up on POS and sometimes doesn’t. We had one with a service charge (service charge for caterer) that did not show up either. It was assigned to a generic to go...
I have followed the steps to add production items to the menu and then have associated them with the catering menu items. I have added additional items for an order to the kitchen production items, however, when I go to run the prep reports, the onl...
SpoilerEveryone needs to be aware that there is a huge issue with the Catering & Events module affecting Gratuity distributionEveryone needs to be aware that there is a huge issue with the Catering & Events module affecting Gratuity distributionWe ha...
