Toast Handheld and Kitchen Printers

[MaryRopes]

We've been using the Toast system with one location and a kitchen printer.  We got the toast handheld to use at outside events and in our outdoor space.  Do we need a separate printer for this handheld?  It says the handheld and printer need to be on the same wifi network - but we were told not to use wifi with the in-house system, so we are on ethernet. I put them on the wifi, however, our kitchen printer shows as being offline, so neither the handheld nor the in-house system will print.  Once I toggle back to ethernet, the kitchen printer works.  Obviously, we cannot use an ethernet cord with the handheld outdoors. So do I need a separate printer for just the handhelds?

[MaryRopes]

got it - we don't need that - the restaurant is in a house - and the property is probably 25X100 feet.

[rcmck]

Okay, if you don't see the toast wifi networks tomorrow you could try a simple reboot of toast router, if they still don't show up you we need to contact support, nothing you can do with the router itself other than unplugging it. 

[au79teahouse]

Most likely you will need it in order for your handheld to work properly. The CBR2-T router is provided by you ISP not Toast and your toast devices will not work properly when connected to wireless network by that router unless your have a self-managed network. This is why when you switch your terminal to wifi, tickets don't print because your terminal and printers are not on the same network.

https://www.toasttab.com/customers/shop/product/01tC0000004j7TwIAI

[rcmck]

I think they were referring to not needing the extra access point in addition to the buiit in wifi.

[au79teahouse]

I could be wrong but I don't see a device that has built-in wifi other than the comcast router. I assume they don't have an Ubiquiti wireless AP that causes tickets not sent to printer when both their terminal and handheld are connected to their ISP wifi. But it works when terminal is connected to network through Ethernet. I guess we will find out tomorrow.