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Toast monthly went up in price. Customer Service isn't helping

pizzaplacesf
Salad I

Our monthly went up from $551 to $621. I've been on chat for 2 hours for the agent to tell me that we are being charged for a new tablet but we never ordered a new tablet, or anything for that matter. After 2 hours he says to ask our sales rep for help hahaha. Our sales rep vanished 4 yrs ago after we got our system. Then he said to ask our co-owner if he ordered anything. My co owner is my chef husband that doesn't know how to log in to Toast haha let alone order anything.   

I just searched thru emails i might have missed and see one from 12/6 that says  I ordered an additional terminal subscription and shows $50 fee. I didn't order this 

Who can help???  Before I scream how much I hate Toast.

2 REPLIES 2

HearthpizzeriaB
Community Ambassador

Hi @pizzaplacesf  if you have a case number, generally @Rob can help out moving things along.

 

Brian Andersen, Community Ambassador
Hearth Pizzeria Needham MA

Rob
Community Manager
Community Manager

Hello @pizzaplacesf, sorry to hear about this, just wanted to reach out to see if these billing issues have been resolved? 



Robert Anderson, Community Manager
Toast