cancel
Showing results for 
Search instead for 
Did you mean: 

Using QR mobile ordering for hotel room service

I am a small restaurant who will be using QR codes for hotel room service. I am looking for any help from anyone who is currently doing this. so far I have mapped every room as a table on the POS and created codes for each room. I have created a separate Service area for Room Service and included an auto grat. for that service area. here are the things that are stumping me:

1) is there a way for the customer to choose if they want room delivery or just to order online for pick up; like a dining option they can choose so I don't have to have two separate QR codes in the room? one for pick up and one for room delivery?

2) how do I change the room service orders to default as a to-go order? right now it is default for here.

3) since we have a lot of online orders as well we have a fake "employee" set up to receive the "online order" tips, however we want a different person to receive the tips for the room service but the transactions go under the same "online ordering" employee. can I create a separate fake"employee" that only the QR orders will go to?

any other tips would be great!

thanks!

1 REPLY 1

Rob
Community Manager
Community Manager

Hey! thanks for reaching out with these great questions! 

1) You can streamline the process by allowing customers to choose their preferred dining option, I think you can do this by setting up custom dining options.  Set Up Custom Dining Options

2) To change room service orders to default as a to-go order, you will need to select a specific device for this image attached for more info.

3) You can create a separate "employee" profile specifically for room service orders to manage tips separately from online orders. Similarly on how you created the other fake employee, but not able to confirm if these orders will automatically go to this new employee



Robert Anderson, Community Manager
Toast