‎05-11-2025 10:40 AM
Hi guys, I'm hopeing t have a way to void a "unpaid" order. My manager did not clock out and today I noticed on the summery it had one unpaid order, due to him not clocking out he must have missed it on his end. I need to know hoe to do this from the web side of things, Prost!
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Daily Closeout
1 ACCEPTED SOLUTION
a month ago
Thanks for reaching out to the community! Try the steps below to fix it!
1. Select the ***Update*** button on the order in Orders Hub. Select ***Edit Check***.
2. The Quick Order screen will appear.
3. Select the ***three vertical dots (overflow menu)*** on the top right of the Quick Order screen.
4. Select ***Void Order*** and then select the ***Reason*** for the void.
5. The order will then get removed from the Orders Hub.
Let me know if you have any other questions!
Robert Anderson, Community Manager
Toast
8 REPLIES 8
‎05-11-2025 02:32 PM
‎05-12-2025 11:19 PM
Well that has nothing to do with it. We are simply looking for a way to take it off so I do not have to take $$ out of my wallet to balence the drawers sales
a month ago
Thanks for reaching out to the community! Try the steps below to fix it!
1. Select the ***Update*** button on the order in Orders Hub. Select ***Edit Check***.
2. The Quick Order screen will appear.
3. Select the ***three vertical dots (overflow menu)*** on the top right of the Quick Order screen.
4. Select ***Void Order*** and then select the ***Reason*** for the void.
5. The order will then get removed from the Orders Hub.
Let me know if you have any other questions!
Robert Anderson, Community Manager
Toast
4 weeks ago
This was a in house purchase, I'm not sure if that is why I cannot find the orders hub. I found the open order and cant find any 3 dots or quick order screen?
