Toast Community

escoop

I asked Rodrigo with Toast today to tell me who our account rep is. Rodrigo gave me the full name of our rep, but would not give me his contact info. I asked three times and each time he refused. I've honestly never been anywhere where we had an ac...

escoop

So our sales rep told us that if we signed up for the Google Ads through Toast (and pay Toast a fee) we'd get matching ad dollars from Google. He said we could get new customers. So, we tried it. We entered all the demographic info to reach our tar...

escoop

Anyone else interested in seeing Toast's online ordering platform being able to accommodate Group Ordering? (ie: 15 different people from one office can put in 15 individual orders, pay individually, and the order is grouped and delivered all togethe...

escoop · 07-24-2025

So here we are again, dealing with the SAME issue that happened in 2022 and 2023 (which ultimately Toast did fix previously.) Guests ordering on UberEats enter "special instructions" like "please write Heather on the sandwich bag" or "please sub tur...

escoop · 07-08-2025

Does anyone know if there is a way to offer our guests a way to do online group ordering via the toast website that does NOT involve having to use the "Digital menu/Order from your device/Pay from your device" upgrade? We do not have table servers a...

escoop

Sayra, that's good to hear. I just thought it really was outrageous that Toast refused to provide my rep's contact info...not even an email. However, I have now been in contact with our "rep" and he was very helpful and he suggested the monthly mee...

escoop

Thank you, oh wise one! 

escoop

Thanks so much. Do you know, can the notes be added from the POS so our staff can do it or do I have to do it on the back end guest profile?

escoop

Has Toast done anything on this issue? This is a big one for phone orders. When people have burned us in the past by not paying or they consistently order at the wrong location, or they regularly forget to tell us they need gluten-free...all this c...

escoop

We too struggle with the duplicates!

Toast Community

User Statistics

User Activity

Does your account rep ever check on you? Do you even know who it is?

Toast gave away 20% to our existing customers not the new ones we discussed

Losing Business to GrubHub because Toast does NOT have Group Ordering

UberEats (UE) third party special instructions don't show in Toast on POS

Group Ordering Online-Multiple guests ordering from one employer, each guest paying separately

Re: Does your account rep ever check on you? Do you even know who it is?

Re: Customer Notes

Re: Customer Notes

Re: Customer Notes

Re: Duplicate customer records