Cash back

[Marc1]

Is there anyone out there that operates cash back in toast?  For example a customer pays by debit/credit card say £50. this covers £30 for food and the balance of £20 is paid back to the customer in cash.   How do you record this transaction in your accounts?  I use QuickBooks if that helps?

[Rob]

Thanks for reaching out to the community! We do not support this ability, but hopefully, the community will have a workaround you can use!

Can I offer cash back to guests who pay with debit?

[Rootsreality · Accepted solution]

We do this regularly.  I created an item for “Credit Card Cash Back” and set it up as deferred revenue in Toast so it does not show up in our sales numbers.  I also created items for additional service charges.  Our service charges are $0 for under $25, $3 for $26 to $50 and $5 for over $50.  Although a selection is required it is actually discretionary.  My employees can select no service charge for favored customers if desired.  We don’t charge a service fee for small amounts because most of the time small amounts are requested to for leaving a cash tip or for using our jukebox or coin-op pool tables.   You should also have  employees print out a “Pay Out” in the register to show the cash being removed from the drawer.  The cashback amount will appear on the sales summary and Z report as “deferred revenue” but the amount is excluded from the sales total.

We use Quickbooks Desktop.  I enter the sales summary items from the Toast Z Report Summary in a daily QB Sales Receipt.  You don’t need an entry for the deferred revenue because it is simply an exchange  of the payment form - cash exchanged for credit card deposit.

Hope this helps!!